Education Services Program Manager

Queensland Treasury Corporation (QTC) has partnered with the University of Queensland to deliver courses, programs, workshops and other educational content to uplift the financial acumen of QTC's clients.

The Education Services Program Manager is responsible for the planning and project management of the QTC Education Program to Queensland's public sector client base. The role provides essential strategic support functions including stakeholder management with the services provider, coordination and delivery of program initiatives, events and activities, and data analytics and reporting.
**Key accountabilities**

To provide the QTC Education Program functions including:

- Contribute to identifying and implementing the strategic initiatives within the program, including:

- identify and elevate ideas on growth opportunities
- co-design new initiatives
- engage with senior stakeholders to generate ideas
- contribute to the marketing strategy and plan
- Manage key relationships between the education program partner, and internal and external parties, including:

- manage the relationship between QTC and the education program partner
- facilitate monthly Operations Meetings between QTC and the Education partner, ensuring deliverables are on target for completion and elevating risks and issues
- key program contact for QTC staff, including Client Division leadership team
- key contact and stakeholder manager for clients, including in delivery of custom courses
- Operational management of the Education Program, including
- oversee the management of deliverables and contract
- oversee services of the education program partner
- escalate issues or risks to the Management Committee
- Manage custom workshop initiatives, including
- understand client needs and discuss options within the current program suite
- partner with the education program provider to design and deliver custom workshops
- liaise with Client Division experts to articulate needs, ensure alignment, and transfer client information and insights
- Business process improvement, including
- lead process improvements with the education program partner and Client Division teams
- implement new technologies and processes to enhance the client experience
- Management reporting and analytics, including:

- analyse and interpret client data, providing detailed briefs to partnership for a streamlined execution
- monitor budget and provide monthly estimates to Finance
- Marketing and communication, including:

- support webinar management.
- support custom communication strategies for strategic initiatives and clients
- Contract management, including:

- support negotiation of new service offerings with education partner
- escalate contractual issues
- monitor progress against contractual KPIs
- Industry engagement, including:

- provide industry conference representation and public speaking opportunities to promote the program
- support education program partner in management of networking events

**Required qualifications**

Tertiary qualification in a relevant discipline.

**Required experience**
- Demonstrated experience in leading complex projects involving key senior stakeholders.
- Experience in gathering and analysing data to support insights and decision making.
- Experience in understanding client needs and briefing providers in delivery.
- Experience in identifying and delivering business improvement strategies and practices.
- Experience in quickly and accurately identifying risks and communicating their potential impacts.
- Experience in developing and implementing marketing strategies.

**Required skills**
- Strong communication skills, including written and presentation skills and the ability to build confidence in stakeholders.
- Strong interpersonal skills including the ability to chair stakeholder meetings, drive effective agendas to enable desired outcomes, and have confidence in providing constructive feedback.
- Excellent self-leadership, including taking ownership and accountability, elevating risks, and being proactive about continuous improvement.
- Strong problem definition and solving skills, including the ability to understand and break down problems, and assess the root cause and the right solution.
- Excellent time management and implementation skills, including the ability to implement outcomes aligned to agreed objectives.

**Essential personal qualities**
- Personal drive and integrity.
- Personal leadership consistent with QTC values.
- Prioritisation and work management - ability to identify, balance and allocate the most critical work.
- Strong interpersonal skills, including the ability to deal with diverse stakeholders.