Service Desk Engineer

Join to apply for the Service Desk Engineer - Sydney role at Nexon Asia PacificJoin to apply for the Service Desk Engineer - Sydney role at Nexon Asia PacificGet AI-powered advice on this job and more exclusive features.This is a hybrid role currently based at the Summer Hill office, which will be relocating to the CBD in the near future.We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offer advice to solve them.You must have an excellent technical knowledge preferably with a basic understanding of multiple solutions such as Unified Communications, Network, Telephony and Cloud with the ability to communicate effectively to understand the problem, troubleshoot and articulate updates clearly to the business and the client through to resolution.You must be highly customer-oriented.We sincerely believe that people are our best asset and to fulfill our vision, we need our team to operate with passion, recognising the reality while also striving to be the change we want to see.Your Responsibilities Will IncludeServe as the first point of contact for customers seeking assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions from customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresKey requirements:Proven experience as a help desk technician or in another equivalent customer support roleTech savvy with working knowledge of products, databases, and services with a good understanding of multiple systems across Network, Telephony, Unified Communications and CloudAbility to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skills, written and verbalCustomer-oriented, able to work autonomously and under pressureAbout You:Client-focused with a commitment to excellent customer serviceAbility to work autonomously and as part of a team environment with strong communication and collaboration skillsA strong sense of ownership, the ability to communicate effectively with clients and internal staff across all aspects of the businessExcellent time management skills, attention to detail and process orientedWhy Nexon?
At Nexon, we offer more than just a job.
We provide a supportive work culture with the following benefits:Tailored Work-Life HarmonyEmbrace a personalised work experience with our Hybrid Working model, allowing you to balance professional success with personal well-being.Unlimited Growth PotentialFuel your career aspirations with endless professional development opportunities, clear advancement pathways, and enticing employee referral bonuses.
Your success is our priority.Wellbeing And BelongingExperience a culture that cares - from Mental and Physical Health initiatives, fun-filled Anniversary Celebrations, to engaging in Community Giving.
We prioritise Diversity & Equity, creating an inclusive workforce where everyone thrives.Join Nexon and elevate your career
We are seeking motivated professionals passionate about business growth, innovation, and excellence.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Nexon Asia Pacific by 2xGet notified about new Service Desk Engineer jobs in Sydney, New South Wales, Australia.Millers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoHomebush, New South Wales, Australia A$27.00-A$30.00 1 month agoAd Hoc Service Desk Analyst - Desktop, Networking, projectSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 15 hours agoBankstown, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 15 hours agoDedicated Linux Desktop & Devices Support Engineer - SingaporeSydney, New South Wales, Australia 2 weeks agoWe're unlocking community knowledge in a new way.
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