Level 1.5 Service Desk Engineer

2 weeks ago

Sydney, New South Wales, Australia System Squared Full time $60,000 - $90,000 per year

Company Description

System Squared is built on delivering better responsiveness, genuine advice, and the lowest consistent pricing in a fast-paced technological world. We believe in the power of technology to transform organizations, enhance agility, and improve speed to market. Our team is composed of leading technologists who prioritize long-term partnerships with customers, ensuring we act as a genuine counterpart for all IT requirements. With over three decades of experience, we emphasize a personalized approach to technology partnerships.

Role Description

This is a contract role for a Level 1.5 Service Desk Engineer, located on-site in Sydney, NSW. The Service Desk Engineer will handle day-to-day tasks including technical support, troubleshooting, customer service, help desk support, and general service desk operations. This involves responding to and resolving technical issues, providing assistance to end-users, and maintaining high levels of customer satisfaction.

Qualifications

  • Technical Support and Troubleshooting skills
  • Experience in Customer Service and Help Desk Support
  • Proficiency in general Service Desk operations
  • Ability to diagnose and resolve technical issues efficiently
  • Strong communication and interpersonal skills
  • Capability to work on-site in Sydney, NSW
  • Relevant certifications or qualifications in IT support or a related field

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