Customer Care Team Leader

1 week ago

Gold Coast, Queensland, Australia Southport Sharks Full time

**About Us...**

We are currently looking for a vibrant **Customer Care Team Leader** on a **full-time **basis, with exceptional leadership and customer service skills to join our Fitness Centre team.
- Mon 11:30am - 8pm
- Tues 12pm - 8pm
- Wed 12pm - 8pm
- Thurs 12pm - 8pm
- Fri 12pm - 8pm

**What are the perks...**
- Fun, friendly, hard-working and professional team
- Free Gym Membership
- Food & Beverage Discounts
- Accommodation Discounts
- Free on-site parking

**About the Role...**
- Assist with the development and training of Team Members
- Welcoming all members and guests
- Membership tours and sales
- Promote the benefits of membership to new and existing members
- Assisting members and guests with general enquiries
- Answering all incoming phone calls
- Provide prompt, friendly, customer focused service to members and guests

**About You**

As someone with previous experience in the fitness industry, you will possess leadership skills and a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with our members and will have impeccable grooming, presentation and communication skills.

**To be successful in this role you would need to possess the following**:

- Strong experience in sales, administration and customer service within a fitness environment
- Experience in a leadership/supervisor role within the fitness industry
- Exceptional presentation and grooming
- Demonstrate initiative to be productive during down-time
- Ability to communicate with a variety of people
- Professional telephone manner and excellent communication skills
- Knowledge of Fitness Centre facilities
- Ability to work under pressure within a busy environment
- A bright and friendly personality
- Willingness to go the extra mile to help members and the Fitness Centre team
- Strong problem solving abilities
- Computer literacy with experience using Microsoft Office products

**APPLY NOW**

No recruitment agencies, please.

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