Performance & Reporting Manager

Hybrid role
- Opportunity for growth and progression
- Based in Parramatta

**Role**

**Responsibilities**:
Using a flexible and adaptable approach the responsibilities of the Performance & Reporting Manager include:

- Efficiently monitor and report on the Performance of BGIS (BMS) and our Subcontractors under the terms by which we are Contracted.
- The role requires excellent communicative and database/spreadhseet reporting skills; a clear understanding of subcontract management.
- Provide training to the client users and the client on using the BGIS Performance Centre (reporting portal).
- Ensure all monthly, quarterly, and annual reporting deadlines are met in line with ISS service agreement.
- Monitor and report on BMS Key Performance Indicators.
- Monitor and report on accuracy of data within the BMS systems and BGIS Performance Centre.
- Update and maintenance of the BMS systems to ensure accuracy of the Portfolio site listing within the CMMS and other BGIS systems.
- Monitor and report upon the performance of the external BGIS Call Centre.
- Manage client Quote Approval Process
- Develop and maintain BGIS processes and procedures.

**Skills and Experience**
- Demonstrated experience in subcontracts and/or facilities management industries, preferably in a related outsourcing services environment.
- Strong background in Contract Administration, reporting and database management.
- The ability to understand, analyse, interpret and report on property/facility and financial information and trends, with experience in the development, analysis and reporting of complex KPI's.
- Knowledge and experience in the use of a Computerised Maintenance Management System knowledge (CMMS).
- Demonstrate ability to prioritise work within tight deadlines.
- Formal tertiary qualifications in property, Commerce, Business or similar discipline
- A problem-solving ability to think 'on the run'.
- Confidence to take independent decisions but with judgement to take advice when required.

**Culture**

At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our te **ams.**

**Why Join Us / Benefits**:
At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our te **ams.**
- Opportunity to work in a dynamic and supportive team environment.
- Hybrid work
- Competitive salary and comprehensive benefits package.
- Professional development and growth opportunities.
- Employee Recognition Program.
- Excellent Company Benefits.
- Paid Parental and Volunteer Leave.
- Donation Matching
- Collaborative work environment: Join a supportive team that values innovation, collaboration, and continuous improvement.

**About BGIS**

BGIS has over 10,000+ employees globally, we are a leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate, and technical services. We are focused on delivering innovative service solutions for our clients.
- Our organisation manages more than 50,000 facilities, including corporate offices, universities, schools, hospitals and stadiums, and we are regarded as a world leader in the management of data centres and other critical environments. Our clients come from a diverse range of sectors, such as Defence, Healthcare, Government, Higher Education and Utilities.
- BGIS, we value diversity and are committed to creating an inclusive and safe work environment for all employees, we have passion for sustainability and drive for innovation.