Customer Service Representative

2 weeks ago

Melbourne, Victoria, Australia Carrier Full time

**Country**:
Australia
**Location**:
LOC7040 : Ground Floor, 10 Ferntree Place, Notting Hill VIC 3168, Australia
**Role**: Customer Service Representative

**Location**: Notting Hill, VIC

**Full/ Part-time**: Full time

**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

**The role**

The Customer Service Representative is responsible for providing exceptional customer service and supporting the operational sales requirements of our company. This role involves attending to customer inquiries with the highest level of attention and care, maintaining our internal ERP system, and ensuring smooth onsite operations.

**Key responsibilities**

We are looking for a detail orientated customer service representative with the ability to provide an excellent experience to our customers. Therefore, you will have;
- Processing Orders including entry, dispatch and invoicing
- Providing Daily/weekly reports as required
- Answering directing and assisting customers with incoming calls and enquiries
- Provide product troubleshooting assistance as required
- Logging of Service Calls and assisting process returned goods
- Supporting AR enquires including dispute resolution

**Requirements**:
As a minimum you must have:

- Previous experience in customer service or a related field
- Proficiency in IT and computer literacy, with experience using ERP systems.
- Fluent in English with excellent verbal and written communication skills.
- Strong attention to detail and ability to prioritize tasks effectively.
- High customer focus and orientation, with a commitment to delivering exceptional service.

**Benefits**

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

**Our commitment to you**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.

Join us and make a difference.

**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

**Job Applicant's Privacy Notice**:
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