Implementation Specialist

**Implementation Specialist - Sydney Office - Permanent Full Time**

**Customer Success Specialist**

**Who are we?**

Realhub is a part of the Domain Group, a leading Australian property marketplace made-up of a portfolio of brands. We are united in our purpose to inspire confidence in life's property decisions. Our brands offer products and solutions to consumers, agents, and parties interested in property across every step of their property journey.

Realhub is on a mission to shake up the property industry through leading technology and is on the lookout for exceptional talent to help shape its future.

**Your best career move yet**

An excellent opportunity for an Implementation Specialist to join our fast-growing team. You will be client-facing and representing Realhub, responsible for the retention, management, and overall success of clients. Through continuous training & support, you will ensure we maintain our terrific retention rate and continue to provide our customers with a high level of support to ensure that they have an excellent experience with Realhub.

A typical day may look like:

- Create a customer engagement cadence with assigned customer accounts, ensuring that all work is logged, quoted, and scoped to meet expected delivery timeframes.
- Provide key support to our Clients, Implementation Teams & Customer Experience when needed, to ensure the company delivers excellent Client Service.
- Liaising with the Leaders and Sales team to develop the implementation, onboarding, training, and customer success plan tailored to each new account acquired, and/or current client portfolio.
- Monitoring the utilisation of new client accounts to ensure that our new customers are confident about how to use the product and are being supported through the change management process, including ongoing training.
- Ensure each client's system is configured correctly and the relevant people understand the customer's needs
- Managing clients' expectations of delivering customizations and new features.
- Handle and file any queries that may come through and allocate them to the correct division.
- Provide technical support and troubleshooting to Realhub users where necessary.

**Who are you?**
- Someone with exceptional interpersonal skills, who is confident building relationships at Corporate and Office level
- Highly autonomous with a problem-solving mindset and attention to detail
- Skilled with technology, with a willingness to continually develop and enhance
- Experience in real estate or the Prop Tech space is desirable
- Proficient in Google Workspace, CRM systems (Salesforce/Hubspot) and Support systems (Zendesk/Freshdesk) beneficial

**Why join us?**

We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

- Flexibility tailored to you - so if you've recently made a sea change, work adjusted hours or like the idea of hybrid working, it'll be perfect;
- First-rate parental leave and wellbeing policies;
- Discounts on things like _Domain Home Loans_;
- Access to _Perkbox_, giving you discounts across healthcare, entertainment, food, utilities and more
- Continuous opportunities to leap, learn and grow.

We don't just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That's why we want you.

**What's next?**So what happens next?**

**Interested?**
- Here at Domain, we're driven by the belief that open minds open doors. We value innovation and creativity that diversity of thought brings and are committed to building an inclusive workplace; one where every single one of us can feel truly at home._
- _A note to recruitment agencies: We have this role covered; there is no need to get in touch. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thanks_