Airport Services Duty Officer

4 days ago

Adelaide, South Australia Qatar Airways Full time

About the role

We are recruiting for an Airport Services Duty Officer based in Adelaide, Australia.

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Specific accountabilities include:

- Ensuring that passenger and aircraft handling practices conform to the safety and security standards
- Ensuring that all QR aircraft handling standards are met on a shift basis
- Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
- Ensuring proper allocation of manpower and resources in the airport operations
- Completing checks to ensure adequate standards are maintained
- Resolving customer problems and complaints while on duty and working with all departments including Customer
- Relations to provide resolutions for complaint handling
- Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible

**Qualifications**:

- Relevant College or University qualification
- Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Excellent communication skills with fluency in English language.
- Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
- Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
- High level of computer literacy
- Excellent customer focus and service delivery.
- You must also have the right to live and work in Australia.

About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

  • Airport Services Duty Supervisor- Adelaide

    4 days ago

    Adelaide, South Australia Qatar Airways Full time

    We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based at Adelaide, Australia.Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to...

  • Airport Services Operations Coordinator

    3 days ago

    Adelaide, South Australia beBeeAirport Full time $80,000 - $100,000

    Airport Services OfficerEnsuring smooth airport operations is crucial for delivering exceptional customer service. As an Airport Services Duty Officer, you will play a vital role in overseeing flight-handling activities to maintain high standards of service quality.Key Responsibilities:Verify that passenger and aircraft handling practices adhere to stringent...

  • Ramp & Baggage Agents - Adelaide Airport

    6 days ago

    Adelaide, South Australia Dnata Airport Services Pty Ltd Full time $40,000 - $80,000 per year

    dnata Airport Services Pty. Limited is a national provider of Ground Handling and Cargo services to a number of major international Airlines. We are part of the global dnata International network and a subsidiary of the Emirates Group.We are seeking Ramp & Baggage Agents to join our awesome Adelaide Operations team based in Adelaide Airport.We are currently...

  • Executive Assistant And Contract Support Officer

    4 days ago

    Adelaide, South Australia Adelaide Airport Full time

    Adelaide Airport Ltd (AAL) is an internationally recognised and award-winning employer of choice in the dynamic aviation environment. The gateway to South Australia, Adelaide Airport is the fifth-largest airport in Australia and is committed to on-going developments that seamlessly connect the world to South Australia. It is an un-listed public company owned...

  • Airport Operations Supervisor

    4 days ago

    Adelaide, South Australia beBeeAirport Full time $90,000 - $120,000

    Airport Operations Supervisor RoleQatar Airways is seeking a skilled professional to supervise airport operations, ensuring timely flight closures and exceptional customer service. Reporting directly to the Duty Officer, you will be responsible for facilitating ramp handling, coordinating with airport staff, and allocating manpower efficiently.Ramp Handling...

  • Purchasing and Adminstration Officer

    1 week ago

    Adelaide, South Australia Adelaide Airport Limited Full time

    About Adelaide AirportAdelaide Airport Ltd (AAL) is an internationally recognised and award-winning employer of choice in the dynamic aviation environment.The gateway to South Australia, Adelaide Airport is the fifth-largest airport in Australia and is committed to on-going developments that seamlessly connect the world to South Australia. It is an un-listed...

  • Purchasing and Adminstration Officer

    1 week ago

    Adelaide, South Australia Adelaide Airport Limited Full time

    About Adelaide AirportAdelaide Airport Ltd (AAL) is an internationally recognised and award-winning employer of choice in the dynamic aviation environment.The gateway to South Australia, Adelaide Airport is the fifth-largest airport in Australia and is committed to on-going developments that seamlessly connect the world to South Australia. It is an un-listed...

  • Purchasing and Adminstration Officer

    6 days ago

    Adelaide, South Australia Adelaide Airport Limited Full time $60,000 - $90,000 per year

    About Adelaide Airport:Adelaide Airport Ltd (AAL) is an internationally recognised and award-winning employer of choice in the dynamic aviation environment.The gateway to South Australia, Adelaide Airport is the fifth-largest airport in Australia and is committed to on-going developments that seamlessly connect the world to South Australia. It is an...

  • Purchasing And Adminstration Officer

    4 days ago

    Adelaide, South Australia Adelaide Airport Limited Full time

    OverviewAdelaide Airport Limited (AAL) is seeking a dedicated Purchasing and Administration Officer to join the Technology & Innovation team. This is an exceptional opportunity to become part of a highly respected organisation that values integrity, teamwork, and continuous improvement.Adelaide Airport is the gateway to South Australia, the fifth-largest...

  • Purchasing and Adminstration Officer

    2 weeks ago

    Adelaide, South Australia Adelaide Airport Limited Full time

    OverviewAdelaide Airport Limited (AAL) is seeking a dedicated Purchasing and Administration Officer to join the Technology & Innovation team. This is an exceptional opportunity to become part of a highly respected organisation that values integrity, teamwork, and continuous improvement.Adelaide Airport is the gateway to South Australia, the fifth-largest...