Customer Success Associate

2 weeks ago

Sydney, New South Wales, Australia Ofload Full time

**About Ofload and Our Mission**

FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries. Freight in Australia is a $66 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty. Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players.

At Ofload, we're changing how the freight industry operates and bringing it into the digital world. We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators. By reducing empty truck miles, improving visibility, and optimising supply chains, we're driving smarter, greener, and more efficient operations that benefit businesses and the environment.

This isn't just logistics—it's FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone's lives.

**Why Join Ofload?**

Joining Ofload means being part of a high-growth scaleup. It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact. Our team thrives on challenges, values direct and honest feedback, and is committed to growing together.

We've raised over $100M in funding from some of the world's top investors—backers of companies like Canva, Revolut, and HelloFresh. Along the way, we've been recognized for our innovation and culture:

- **Ranked #1**: Deloitte Climate and Sustainability Award 2024 for our pioneering Carbon Analytics Platform
- **Ranked #2**: AFR BOSS Best Places to Work 2024 in Transport and Construction

At Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem. If you're ready to be part of an ambitious team reshaping the freight future, we want to hear from you.

**About the role**:
As a Customer Success Associate your mission is to own and manage Ofload's smaller accounts to scale our service with them and increase their digital adoption. You will also support the broader customer success team with ad hoc activities to drive customer satisfaction and operational efficiency.

**What you'll do**:

- **Account Management**: Manage a portfolio of small to medium accounts (

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