New Technology Customer Relationship Manager
2 weeks ago
Join the change. Together, we'll make history.
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the Role:
New Technology Customer Relationship Manager | 9 Month Fixed Term Contract | Melbourne Based
The Emerging Business Customer Relationship Manager (CRM) will be part of a small, high-performing team supporting a range of new and innovative residential products and services for Emerging Business. This includes managing warranty claims for previously installed AGL products.
What you'll be doing:- Accurately log cases with clear notes, updates, and actions.- Resolve customer queries within agreed service level agreements.- Collaborate with other teams in Emerging Business, Wholesale Markets, and Customer Markets to resolve issues.- Minimize customer effort and boost customer advocacy.- Continuously review and enhance business processes.
About you:
- Demonstrated experience within in a service role with evidence of solving complex customer enquiries.- Excellent customer service and communication skills including the ability to effectively influence and negotiate.- A good understanding of solar, batteries, smart meters, smart home products, residential energy usage and how customers can become more energy efficient.- Sound computer literacy and competence in SAP CRM System
At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.- Discounts on energy, telcos and solar plans.- Participate in Energise - our reward & recognition program.- Play an active role in our diversity & inclusion initiatives.
- _Benefits may change over time and vary based on role type and location._
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
- AGL is a_ Circle Back Initiative employer - we commit to respond to every applicant_._
Job Family Group:
Customer Service
-
Melbourne, Victoria, Australia Agl Energy Full timeAs the needs of our customers change, so do we.At AGL, we believe progress is powered by our people.If you're set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.Now's an extraordinary time to work with us. We're taking the lead on renewables and expanding our products to make them more sustainable,...
-
Customer Relationship Manager
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $130,000We are at the beginning of a once in a generation moment where powerful brands have come together to create one united force.Our team consists of experienced professionals who invite you to bring your boldness and stand out as we connect our people and communities with the latest technology and innovative thinking.The role of Customer Success Specialist is...
-
Customer Relationship Manager
1 week ago
Melbourne, Victoria, Australia beBeeRelationship Full time $80,000 - $120,000Key Responsibilities:Handle customer transactions and engage in everyday banking conversations.Develop relationships with customers by connecting them to relevant banking products and providing financial advice and excellent service.Build long-term relationships with customers, ensuring you understand their current and future needs.Take ownership of customer...
-
Workplace Services Manager
1 week ago
Melbourne, Victoria, Australia Relationship Matters Full timeAbout the roleWe seek a self-motivated, client focused Manager to provide business development, account management, program oversight and direct service delivery to new and existing clients. In collaboration with the Counselling Team, you will develop and promote Relationship Matters' Workplace Services, EAP, and consulting, coaching and training...
-
Customer Relationship Manager
1 week ago
Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $110,000 - $140,000Job SummaryWe are seeking a Senior Customer Success Manager to establish lifelong relationships between our organization and customers by advising and equipping them to achieve their customer experience vision.This is an opportunity to join a team that empowers organizations of all sizes to improve loyalty and business outcomes by creating the best...
-
Customer Relationship Professional
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerRelationship Full time $100,000 - $160,000This role encompasses customer relationship management across a defined list of key customers and the acquisition of strategic new customers, as agreed in the annual account management plan or as new opportunities present themselves.Key ResponsibilitiesDevelop a clear understanding of our value proposition, products/services, and be able to present this to...
-
Customer Relationship Manager
7 days ago
Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $100,000 - $130,000We are seeking a highly driven professional to utilise their analytical skills and problem-solving abilities to identify opportunities that help our customers achieve their goals.About Our OrganisationWe value building strong teams based on trust, empathy and empowerment. We live by these values and incorporate them into all of our products. Our software is...
-
Relationship Manager
3 weeks ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full timeSelect how often (in days) to receive an alert:Relationship ManagerDepartment: Small to Medium Enterprise Banking VIC/TASDivision: Australia CommercialLocation: BundooraAbout UsIf you're looking for more impact in your business banking career, you need to be looking at ANZ. Because for us, business banking is about relationships. It's how we give our...
-
Relationship Manager
3 weeks ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full timeSelect how often (in days) to receive an alert:Relationship ManagerDepartment: Small to Medium Enterprise Banking VIC/TASDivision: Australia CommercialLocation: BundooraAbout UsIf you're looking for more impact in your business banking career, you need to be looking at ANZ. Because for us, business banking is about relationships. It's how we give our...
-
Relationship Manager
3 weeks ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full timeSelect how often (in days) to receive an alert:Relationship ManagerDepartment: Small to Medium Enterprise Banking VIC/TASDivision: Australia CommercialLocation: BundooraAbout UsIf you're looking for more impact in your business banking career, you need to be looking at ANZ. Because for us, business banking is about relationships. It's how we give our...
