Customer Service Consultant My Aged Care

7 days ago

Wollongong, New South Wales, Australia Probe Group Full time

**Introduction**:

- FT and PT roles available on a rotating roster Start dates across August and September

**Description**:
About the Role

Join one of the most well known call centres in Wollongong where you will be responsible for handling queries on behalf of an Australian Government agency - My Aged Care. This is a rewarding position with work that directly contributes to the community and includes numerous upskilling opportunities. It is a fast paced environment for individuals that are ready to rise to the challenge of representing the government and meeting a high level of customer service standards.

**Key Details**:
Multiple permanent full-time and part-time positions available
Operating hours Monday to Friday 8am - 8pm | Saturday 10am - 4pm
Rotating roster generally released 2 weeks in advance
10 days full time paid training + additional support while you're settling in, you will need to be able to work the first 6 weeks full-time.
You will be required to complete a police check for this role
Easy access via public transport (free bus across the road) and walking distance to parking

**Key Responsibilities**:
Answer inbound calls from families and carers seeking information on Aged Care services available
Discuss options and advise which services can assist with independent living at home as well as short term and long term care options
Assess the potential need for a My Aged Care representative to visit a customer at home
Chat with our customers and make sure they have all the info they need and feel like they are being heard
Display a high level of empathy

Culture & Benefits

Hourly rate + On Target Earnings (based on reaching KPI's)
Unlimited access to Sonder - Trusted Mental Health Platform
Extensive training is provided to support career development within the business
An environment that is supportive, engaging and highly interactive where casual attire is welcomed
Incentives/reward and recognition programs
Staff discounts on a number of services provided by our clients
Multiple award-winning customer experience organisation with over 40 years of experience

About Probe

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.

  • Customer Service Representative-My Aged Care

    7 days ago

    Wollongong, New South Wales, Australia Probe Cx Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Senior Customer Service Representative

    7 days ago

    Wollongong, New South Wales, Australia beBeeCare Full time $55,000 - $95,000

    Job Description:We are seeking experienced customer service professionals to join our team in Wollongong. As a customer service representative, you will be responsible for handling queries on behalf of the Australian Government agency My Aged Care.Key Responsibilities:Answer inbound calls from families and carers seeking information on Aged Care services...

  • My First Gym

    7 days ago

    Wollongong, New South Wales, Australia My First Gym Shellharbour & Figtree Full time

    **About Us**:My First Gym is dedicated to fostering a love for physical activity in children from a young age. We provide a fun, safe, and engaging environment where kids can develop their fitness, coordination, and social skills through structured play and age-appropriate exercises. Join our passionate team and make a difference in the lives of children...

  • Disability Care Worker

    6 days ago

    Wollongong, New South Wales, Australia My Home Living Care Pty Ltd Full time

    **About Us**My Home Living Care (MHLC), is a registered disability service provider and aged care service provider specialising in home and community care support.We are dedicated to providing quality care and support services that are person-centred, culturally appropriate, and responsive to our customer's home and community needs.- NDIS Worker Check-...

  • Disability Support Care Worker

    7 days ago

    Wollongong, New South Wales, Australia My Home Living Care Pty Ltd Full time

    **About Us**My Home Living Care (MHLC), is a registered disability service provider and aged care service provider specialising in home and community care support.We are dedicated to providing quality care and support services that are person-centred, culturally appropriate, and responsive to our customer's home and community needs.**About the Role**:As an...

  • Aged Care Nursing Staff

    1 week ago

    Wollongong, New South Wales, Australia Contract Care Full time $60,000 - $80,000 per year

    Contract Care Recruitment are a specialised aged care nursing agency looking for experienced staff to help provide quality care to the elderly within Australia. We offer casual shifts across Sydney, Newcastle, Wollongong, Brisbane, Melbourne as well as regional contracts throughout all states of Australia. We have partnered with several national Aged Care...

  • Aged Care Workers

    7 days ago

    Wollongong, New South Wales, Australia Illawarra Diggers Aged And Community Care Full time

    Illawarra Diggers Aged and Community CareIllawarra Diggers has been providing high quality care to older veterans, their families andmembers of the broader community for more than 75 years. We provide a friendly, caringand homely environment that seeks to enhance the quality of life of every resident.Care Service Employees - Aged Care (permanent part-time...

  • Aged Care Workers

    6 days ago

    Wollongong, New South Wales, Australia Illawarra Diggers Aged And Community Care Full time

    Illawarra Diggers has been providing high quality care to older veterans, their families andmembers of the broader community for more than 75 years. We provide a friendly, caringand homely environment that seeks to enhance the quality of life of every resident.Care Service Employees - Aged Care (permanent part-time and casual)An opportunity exists for...

  • Disability Support Care Worker

    2 days ago

    Wollongong, New South Wales, Australia My Home Living Care Pty Ltd Full time

    **About Us**My Home Living Care (MHLC), is a registered disability service provider and aged care service provider specialising in home and community care support.We are dedicated to providing quality care and support services that are person-centred, culturally appropriate, and responsive to our customer's home and community needs.**About the Role**:As an...

  • Aged Care Support Advisor

    7 days ago

    Wollongong, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

    Delivering Exceptional Customer ExperiencesAbout the RoleThis is a rewarding position where you will directly contribute to the community, handling queries on behalf of an Australian Government agency. You will be responsible for answering inbound calls from families and carers seeking information on Aged Care services available.Key Details:Multiple...