Advisors, Registry

Join to apply for the Advisors, Registry (APS5) role at Australian Financial Security Authority (AFSA)The Registry & NPII section falls within the Office of the Official Receiver and provides frontline services relating to the Official Receiver.
The section is responsible for receiving and assessing voluntary applications for bankruptcy by debtor's petition, statements of affairs lodged by debtors made bankrupt by court order, receiving statutory documents filed with the Official Receiver and recording relevant statutory events on the National Personal Insolvency Index (NPII).
As Advisors, you will assist and provide technical and administrative support to APS 4 Senior Service Officers in the section to manage, process and assess personal insolvency interactions applicable to the Official Receiver.
You will decide and progress matters effectively and efficiently to provide fair, robust and legally compliant administrative decisions to the Australian public and provide excellence by managing complex matters and taking escalated personal insolvency interactions, supporting vulnerable users and eliminating harms from the personal insolvency system.ResponsibilitiesManage competing priorities and work under limited supervision.Respond to client needs in a professional manner, whilst maintaining the highest level of customer satisfaction.Use sound judgment and problem-solving skills to manage escalated, sensitive and complex personal insolvency matters, ensuring accurate and timely information to clients and stakeholders.Engage empathetically and purposefully with clients from diverse backgrounds, capabilities, and levels of vulnerability to address a wide range of complex issues.Apply technical knowledge to support the design and implementation of staff training and coaching.
Contributing with the preparation of written materials and delivery through structured training sessions.Provide assistance and support to Senior Services Officers by offering technical and legislative guidance through various channels, including verbal communication and written materials.
This includes supporting the assessment, processing, and registration of submitted petitions and forms.Assess and process complex and escalated matters, including the acceptance, refusal, and rejection of filings, ensuring compliance with relevant legislation and regulatory requirements.Ensure the accuracy, integrity, and up-to-date maintenance of data and information across relevant databases and systems.Respond in a positive and flexible manner to change and uncertainty and effectively communicate and manage priorities.Assist with managing change (system releases & enhancements, processes and legislative amendments).
Qualifications and experienceHighly desirable:Personal insolvency knowledge.Tertiary qualifications in Law, Accounting, or relevant discipline from an Australian tertiary institution.The ability to interpret legislation.Experience within the Insolvency or Finance Industries.You will enjoy excellent conditions including:Access to Employee Assistance ProviderFlexibility to balance work and personal life (including working from home arrangements and flexible start and finish times where applicable).
We are a workplace committed to providing an environment that values diversity and supports staff to reach their full potential.
We encourage applications from Indigenous Australians, people from culturally diverse backgrounds and people with disability.
At AFSA we encourage every employee balance their family commitments and personal interests with flexible working options.Please note that this opportunity is open only to Australian Citizens.
The successful applicant must have or be willing to undergo a security clearance to the level of Baseline as a condition of employment.
To satisfy character requirements all AFSA employees must undergo a police records check.Where a person has received a redundancy benefit from APS agency employment and their corresponding redundancy benefit period has not expired, they may be ineligible for employment.
We encourage applications from peoples from culturally diverse backgrounds and people with disability.RecruitAbility applies to this vacancy.
Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme, declare you have a disability, and meet the minimum requirements for the job - For more information visit: close Thursday 18 September 2025 at 11:59 PM AESTApplications for this vacancy are submitted online through the AFSA careers portal.
Further instructions on how to apply can be found on the ASFA careers website.Note:There are two vacancies.In your one-page pitch, please address the following, considering the role's accountabilities, core skills and capabilities:Why you are interested in the role,How your skills and experience make you the best person for the role, andWhat value you can add to AFSA and the Registry team.What value you can add to AFSA and the Registry team.Additional informationSeniority level: Not ApplicableEmployment type: Full-timeJob function: OtherIndustries: Government Administration and Government Relations ServicesApplications close caption and related notices removed for clarity.
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