Assistant Station Head

1 week ago

Sydney, New South Wales, Australia Malaysia Airlines Full time

**Position Title**:
Assistant Station Head

**Report To**:
Station Head

**Position Summary**:

- Station Head is responsible and accountable to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure, and in full compliance with all regulatory requirements, company policies, and SOPs. Station Head is also responsible to ensure consistent service delivery in accordance with the company's set service standards and meet or exceed the company's KPIs related to On-Time Performance (OTP), Mishandled Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.

**Key Accountability**:

- Assist the SH in overseeing all ground operations, ensuring compliance with safety, security, regulatory requirements, and adherence to airline policies, procedures, and the Ground Operations Manual.
- Responsible to support SH for the airline's overall ground operations at the airport
- Responsible to support SH to ensure the airline's ground operations are in full compliance to all safety, security, regulatory requirement and all airline's policies, procedures and operating manual.
- Undertake an oversight function on all outsourced functions perform by appointed GSP and vendors.
- Responsible to support SH to ensure delivery of all airline's products and services at all ground customer touchpoints consistently meet and exceed the service quality target set.
- Responsible to support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions as outlined in the Ground Operations Manual.
- Perform any other duties as required by SH / Regional Head / Management / stipulated in the Ground Operations Manual (GOM) to support the smooth running of airport operations and ensure alignment with organizational goals.

**Qualification & Working Experience**:

- Degree with 1 year working experience.
- Diploma with 3 years working experience

**Area of Experience**:

- Understanding local and international aviation regulations, security protocols, and Malaysia Airlines' policies to ensure operations meet all legal and safety standards.
- Strong skills in overseeing ground operations, including crisis management, resource allocation, and performance tracking.
- Proficiency in engaging with internal and external stakeholders to foster effective collaboration.

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