Legal Recoveries

Collections Specialist – Late Stage Recoveries
Collections Specialist – Late Stage Recoveries
3 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
OnDeck Capital Australiais seeking an ambitious and enthusiasticCollections Specialistto join our Operations Team.
If you're passionate about helping small businesses and thrive in a fast-paced environment, this is your chance to make a real impact.
As a Collections Specialist, you'll manage a portfolio of late-stage recoveries, using your exceptional communication and negotiation skills to resolve outstanding balances.
You'll work directly with customers and third parties like solicitors and field agents, playing a crucial role in our commercial recoveries process.
We're not your typical lender.
We've been named one of Australia's Top 5 employers for the last 4 years because we combine a passion for small business with cutting-edge technology.
Our mission is to provide small businesses with a frictionless and scalable credit experience.
We are looking for someone who shares our culture of being open, empowered, and having fun along the way
Your Responsibilities:
Manage a late-stage recoveries portfolio, making and taking a high volume of calls.
Skip trace accounts to gain new information and contact customers.
Negotiate payment arrangements and settlements with a customer-centric approach.
Liaise with third parties, including field agents and solicitors.
Adhere to all legislative and internal policy guidelines.
Assess financial hardship applications and find resolutions.
Work as part of a team to achieve individual and departmental goals.
What We're Looking For:
At least 1 year of experience in a financial services collections role, with a focus on late-stage collections and skip tracing.
Proven ability to build rapport and handle objections while negotiating.
A positive, team-oriented attitude.
Strong analytical, investigative, and problem-solving skills.
Proficiency in Microsoft Suite; Salesforce experience is a plus.
Experience in litigation is highly regarded.
Why Join OnDeck?
Make a real difference:You'll help small businesses thrive, one conversation at a time.
Be a part of our success:Have a meaningful impact on the company's future.
Enjoy our culture:Work in a collaborative, fast-paced, and fun environment.
Hybrid work model:Enjoy the flexibility of working from home one day a week.
Great perks:Fully stocked kitchen, team events, and health & well-being initiatives.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Customer Service
Referrals increase your chances of interviewing at OnDeck Australia by 2x
Get notified about new Collections Specialist jobs inSydney, New South Wales, Australia.
Sydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 3 days ago
North Sydney, New South Wales, Australia 8 hours ago
Sydney, New South Wales, Australia 3 days ago
Parramatta, New South Wales, Australia A$30.00-A$39.00 11 hours ago
Parramatta, New South Wales, Australia A$30.00-A$39.00 6 days ago
Sydney, New South Wales, Australia A$84,659.00-A$92,701.00 5 days ago
Strathfield, New South Wales, Australia 5 days ago
Northbridge, New South Wales, Australia 3 weeks ago
Merrylands, New South Wales, Australia 1 week ago
Concord West, New South Wales, Australia 5 hours ago
Belrose, New South Wales, Australia 6 hours ago
Sydney, New South Wales, Australia 6 months ago
Eastwood, New South Wales, Australia 5 hours ago
Burwood, New South Wales, Australia 5 hours ago
Cromer, New South Wales, Australia 1 month ago
Penrith, New South Wales, Australia 2 weeks ago
Carlingford, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 6 days ago
Warriewood, New South Wales, Australia 4 days ago
Warriewood, New South Wales, Australia 1 month ago
Crew Tech Lead: Simpler, Better Collections
St Leonards, New South Wales, Australia 5 days ago
Smeaton Grange, New South Wales, Australia 5 days ago
Kellyville, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 4 hours ago
Sydney, New South Wales, Australia 2 weeks ago
We're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr