Technical Support Officer

2 days ago

Sydney, New South Wales, Australia Epson Full time

International Brand
- Excellent Early Career Opportunity

Epson, one of Australia and the world's leading imaging suppliers, currently has an excellent opportunity for an early-career, technically astute, motivated person to join our small, highly skilled and cohesive Customer Service & Support Team supporting the Office A4/A3 Printer/Copier/MFP/MFD category based at Yennora.

The role will involve:

- Triage support issues, resolve or escalate as required;
- Translate technical information to customers to ensure understanding and quick resolution of issues;
- Provide technical documentation to the Call Centre;
- Undertake relevant training on new products/solutions;
- Assist with onsite installations of new equipment on customers sites;

Skills, knowledge, and experience required:

- Great client focus on troubleshooting skills and perseverance to resolve technical problems;
- Team skills to work and communicate with other members;
- Industry experience ink technology an advantage;
- Industry experience with solutions such as PaperCut, Printix, document capture & route, etc an advantage;
- Excellent communication, interpersonal skills, documentation, and mentoring skills;
- Knowledge of Computer Operating Systems, such as Windows and Apple Mac, etc;
- Knowledge of Network technologies including wireless

Your technical support career will soar if you are successful in joining our professional team that continually strives for excellence when providing technical support to our customers.

If this sounds like you, please send your resume and cover letter telling us how you meet our needs, by clicking the apply-now button. We look forward to hearing from you.

For over 50 years Epson has been a global technology company and an innovator known for creating many world firsts in printing, projection, robotics, wearables and more.

At the heart of our success are our people who have helped us to become a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation.

Our company culture values our staff and is based on sustainable development. Epson truly takes care of our people and encourages growth of personal and professional goals. Join our team to play your part in the next chapter of the Epson success story

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