Department 2Ic

5 days ago

Brisbane, Queensland, Australia Australia Zoo Full time

An exciting opportunity has arisen for someone to join the Retail team as the 'Department 2IC' (Second in Charge)

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

Australia Zoo Supervisors contribute to the team by ensuring the smooth operations of all outlets. This role requires a high level of customer interaction, staff leadership, staff training and delegation. You will require good interpersonal and communication skills.

To remain successful in this role, you will have a demonstrated ability of integrity, honesty, flexibility, good energy levels and the ability to deal with fast paced and high pressure situations with ease.

**Duties Include**:

- Mentor, motivate and support the Retail Customer Service team to ensure delivery is at a high level.
- Monitor the team on a daily basis and create an exciting atmosphere for our guests as they arrive and throughout their day.
- Assist the Retail Management team with conducting new staff induction and ongoing performance training and development reviews.
- Support staff and guests to resolve any customer service issues or complaints.
- Contribute to the development of policies, standards and procedures for all aspects of the retail department.
- Ensure department policies and procedures are all up to date and regularly reviewed.
- Ensure any area upgrades or maintenance concerns are appropriately reported.
- Assist store supervisors with maintaining stock levels throughout all outlets and ensuring stock cycle counts are regularly scheduled and completed.
- Inventory and POS systems operation.
- Cash handling, balance and count float, and perform scheduled clearances as needed.
- Responsible for ensuring all opening and closing procedures are followed (for example; locking gates, closing POS systems).
- Have the ability to build and establish strong relationships with key stakeholders, local businesses, suppliers and community groups, as required.
- Assist the Retail Buyer with inventory management, including creating purchase orders, receiving stock, transferring stock and cycle count processes.
- Assist Retail Management team with staff rosters/timesheets and daily organisation of the teams' duties/breaks to ensure compliance with the Award.

**Essential Criteria**:

- Experience in a similar role.
- Computer literacy.
- Full availability, including weekends, public holidays and school holidays.

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