Customer Service Representative

6 days ago

Gold Coast, Queensland, Australia Probe Group Full time

**Introduction**:
Do you want to make a difference for some of the most vulnerable members of our community every day?

**Description**:
Join a role where you can make a difference... while sitting down

My Aged Care is the Australian Government's starting point on your aged care journey. In this role, you will be working for Probe, on behalf of our client, My Aged Care. You will be taking inbound calls from families and carers who are looking to access information on Aged Care services available. You will discuss options and advise on services that can assist with independent living at home as well as short-term and long-term care options. You may even suggest sending a My Aged Care representative to their home for a needs assessment. You will be chatting with our customers making sure they have all the information they need, feel they are being heard and actions are being taken. Think of it as making a 5-minute friend every 5-minutes.

**Key Details**:
Multiple permanent full-time positions available
Operating hours Monday to Friday 7am - 10pm | Saturday 10am - 4pm
Rotating roster generally released 2 weeks in advance
3 weeks full time paid training + 3 weeks access to additional support while you're settling in
You will be required to complete a police check for this role
Easy access via public transport and walking distance to parking

**Key Responsibilities**:
Answer inbound calls from families and carers seeking information on Aged Care services available
Discuss options and advise which services can assist with independent living at home as well as short term and long term care options
Assess the potential need for a My Aged Care representative to visit a customer at home
Chat with our customers and make sure they have all the info they need and feel like they are being heard
Display a high level of empathy

Culture & Benefits

Hourly rate + On Target Earnings (based on reaching KPI's)
Unlimited access to Sonder - Trusted Mental Health Platform
Extensive training is provided to support career development within the business
An environment that is supportive, engaging and highly interactive where casual attire is welcomed
Incentives/reward and recognition programs
Staff discounts on a number of services provided by our clients
Multiple award-winning customer experience organisation with over 40 years of experience

About Probe

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.

  • Customer Service Representative

    1 week ago

    Gold Coast, Queensland, Australia Customer Service - Appliance Spare Parts Burleigh Heads Full time

    Gold Coast Location with onsite parking - Start ASAPRemuneration package includes base wage which is negotiable + super + monthly bonuses. 10 Days Personal leave per year, and four weeks Annual Leave.Doug Smith Spares distributes appliance parts throughout Australia, we are seeking a motivated, experienced person to join our great team at our Burleigh Heads...

  • Customer Service Representative

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeCustomerService Full time $40,509 - $75,633

    Customer Service Representative OpportunityWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service team, you will be responsible for providing exceptional customer experiences and maintaining store standards.

  • Customer Service Representative

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeResponsibility Full time $40,000 - $80,000

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team.About the Role:This is an exciting opportunity for someone who enjoys engaging with customers and providing great customer experiences. As a Customer Service Representative, you will be responsible for delivering exceptional service, answering customer inquiries,...

  • Customer Service Representative

    1 week ago

    Gold Coast, Queensland, Australia beBeeCustomerService Full time $60 - $85

    Customer Service RepresentativeWe are seeking a dedicated individual to join our team in a Customer Service Representative role.In this position, you will be the primary point of contact for customers, working closely with them to identify their needs and provide tailored solutions. Your key responsibilities will include:Providing exceptional customer...

  • Customer Service Representative

    1 week ago

    Gold Coast, Queensland, Australia beBeeCustomerService Full time $53,272 - $60,880

    Job Title: Customer Service RepresentativeDescription:The primary responsibility of a Customer Service Representative is to provide exceptional customer service and support. This involves actively listening to understand customer needs, demonstrating empathy while establishing credibility and rapport.A key aspect of this role is providing tailor-fit...

  • Customer Service Representative

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeCustomer Full time $40,660 - $79,630

    Customer Service RepresentativeAs a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and providing support to customers in a fast-paced environment.Key Responsibilities:Process transactions efficiently and accurately using point-of-sale systems.Assist with identity verification services, including...

  • Customer Service Representative

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeQuality Full time $30,000 - $40,000

    Customer Service RepresentativeWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative.As a key member of our team, you will be responsible for providing exceptional customer service and working collaboratively with colleagues to achieve sales targets.The ideal candidate will possess excellent...

  • Customer Service Representative

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeResponsibility Full time $53,100 - $60,970

    Customer Service Representative Job OpportunityWe are looking for motivated individuals to join our team in a customer-focused role.As a representative, you will be the face of your store and play a vital part in delivering exceptional service and maintaining high standards.Delight customers with service and maintain store standardsContribute to a positive...

  • Customer Service Representative

    1 week ago

    Gold Coast, Queensland, Australia beBeeCustomerService Full time $40,000 - $60,000

    Customer Service Representative Job Description","Our store is seeking a professional Customer Service Representative to deliver exceptional customer experiences and drive sales through effective communication and product knowledge.Key Responsibilities:","Create memorable experiences for every customer that capture the essence of our brand.Work...

  • Customer Service Representative

    1 week ago

    Gold Coast, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team. In this role, you will play a key part in delivering exceptional customer service and support to our clients.Key Responsibilities:Deliver high-quality customer service across all stages of the customer journey.Be the first point of contact for external enquiries...