General Manager, Home Product

Direct report to the Chief Product Officer
- Key member of the Product, Pricing & Underwriting leadership team
- Deliver best-in-class product offerings and underwriting processes

**About Auto & General**

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Auto & General is the Australian arm of a private global group with 8,000 employees across 31 offices and over 8.9 million customers worldwide.

In Australia, Auto & General launched in 2000 and has grown to provide industry-leading motor, home and travel insurance products both directly through Budget Direct and via leading partnerships. With an Australian team of 1800+, Auto & General has a vision to be become Australia's best insurer. As a leading challenger brand, Auto & General has experienced strong organic growth in Australia and has ambitious plans for continued future growth and business success.

**About the role**:
Reporting to the Chief Product Officer, and part of the Product, Pricing & Underwriting leadership team, the General Manager Home Product & Underwriting will be accountable for defining, implementing, and delivering best-in-class product offerings and underwriting processes in alignment with the company's product strategy. They will ensure an optimal product value proposition for existing and prospective customers through continuous product innovation and enhancement.

The General Home Underwriting and Product Leader will serve as the driving force behind the growth and profitability of the organisation's specialist Home Product and Underwriting teams. In this role, they will be accountable for developing and implementing innovative product strategies, underwriting guidelines, and rating methods that ensure ongoing and sustainable outperformance.

As a critical member of the division's leadership team, the General Home Underwriting and Product Leader will balance operational and strategic priorities, ensuring that commercial, customer, and regulatory requirements are met while meeting internal service level agreements.

design and execution of initiatives, control, and systems improvement; and High-performance team.

**Specifically, key accountabilities include**:

- Build and develop specialist capability to deliver upon A&G's product and business strategies.
- Lead the Home Product and Underwriting teams/ functions to develop new and enhance existing home insurance products.
- Develop and implement underwriting and product strategies, including responses to regulatory requirements.
- As a key contributor to the Pricing & Underwriting Committee, propose and manage changes, ensuring positive cost/benefit analysis.
- Research, review and monitor Australian and International product and underwriting landscape, including the impact of market and regulatory changes to product construct and underwriting practices.
- Liaise with other divisions and stakeholders to facilitate process changes, new sales channels and marketing opportunities and support other divisions and teams with customer facing technical and training issues.
- Oversee management of all Home Underwriting decisions - sales, renewals, amendments, and claims, and write, review, and maintain policy (PDS) and customer documents.
- Contribute to improving customer journeys, experience, and service levels.
- Develop, implement and continuously monitor key performance metrics of the Home portfolio.
- Provide oversight and early intervention into the achievement of key performance metrics and an early understanding of emerging trends.
- Building a team and creating a culture that continues to deliver high performance with high integrity.

**The Person**:
To be considered for the position, you will be an exceptional Insurance leader who demonstrates extensive experience and record of achievements at a senior level across the insurance or financial services sectors. As a master of product development, underwriting, portfolio management, or pricing, you know what it takes to drive profitable growth in this space. You're a true innovator, constantly exploring new ideas and developing contemporary practices that push the boundaries of what's possible.

Strong leadership experience in senior roles, with a demonstrated ability to innovate and develop contemporary practices will be essential in this pivotal appointment for the business. Critical to the success of this role, will be the ability to build and lead high-performing teams, with experience mentoring, coaching, and developing team members. Strong relationship management, collaboration, and influencing skills are also essential, with the ability to build credibility and trust to engage and influence stakeholders.

This role has been designed with the future state in mind, and therefore an executive with a track record in identifying opportunities for change and leading improvement initiatives will be a key requirement for this senior appointment.

A tertiary qualification in a relevant discipline, such as business administration, economics, commerce, finance, law, actu