Operations Manager

2 weeks ago

Sydney, New South Wales, Australia Nrma Motoring & Services Full time

**About Us**
My Fast Ferry and Fantsea Cruising, being a part of the NRMA Group, has an exciting future ahead as the Manly to Circular Quay Fast Ferry service will continue to operate for another 15 years as part of a new contract with the NSW Government.

Our new future will deliver more peak services and invest in an environmentally friendly fleet with a hybrid-hydrogen ferry in service in the coming years with options for future electric ferries.

Right now we are on the lookout for people to join us where you can have the opportunity to be a part of one Sydney's best-performing public transport services, with world-class safety and a strong service standards for regular commuters and visitors.

**Your opportunity**

The Operations Manager will provide day to leadership of wharf and vessel crew to ensure delivery of a high quality service for commuters. This role provides seven day coverage to support NRMA Marine business operations. The NRMA Marine business core purpose is to deliver safe, reliable and efficient ferry services to our customers.
- Lead the day to day management of wharf and vessel crew
- Coach and develop team to create a high performance, engaged, customer-centric team culture
- Train and induct crew in line with the competency and assurance framework
- Lead frontline engagement initiatives to foster a positive work culture
- Ensure alignment of objectives and activities across the team
- Lead the development of a compliant roster for wharf and vessel crew
- Manage any day to day changes to the roster
- Work closely with the Planning team to understand resource utilization and ensure overtime is effectively managed and productivity achieved
- Support the on time delivery of services
- Monitor and ensure high standards of services are maintained through daily audits
- Lead and support the team during a crisis or other disruption. Ensure systems and protocols are in place to support the needs and well-being of the team
- Develops a proactive safety culture within Service Delivery
- Acts as first point of contact for all safety incidents
- Assists with safety investigations and supports the delivery of any corrective actions
- Identifies opportunities to improve safety and drive implementation of safety initiatives
- Ensures safety procedures are adhered, regularly reviewed and updated as required

**Requirements for Success**
- Experience managing day to day transport delivery in Marine industry
- Demonstrated experience in managing a seven day operation
- Experience working in a highly regulated compliance environment
- Commitment to equal employment opportunities, environmental, OH&S and ethics principles and programs
- Developed written and verbal communication skills
- High degree of organization and time management
- Attention to detail
- Ability to priortise tasks
- At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve._

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