Customer Service Advisor
7 days ago
Onsite opportunity in Geelong starting end of July 2025Above award hourly rate of $42.71 + SuperAsap starts for experienced call centre specialists (ideally 1 years call centre experience within the last 2 years)Opportunity to gain a permanent role with one of Australia's leading Health Insurance Brands
Your Next Role:Passionate about delivering exceptional customer experiences?
Love supporting customers through the good and bad?
We've got you covered.4 month temp contract working full time hours each weekMon-Fri 8.30-5pm onsite in a modern and bright officeInbound contact centre role assisting existing member inquiries related to their Health Insurance policyMulti-channel customer service across phone, email and live-chatProblem solving both straightforward and complex customer queries often in vulnerable situationsApplying empathy and active listening in order to provide an exceptional member experienceTraining Programme:4-6 week training programme to get you set up in the roleStarting off in classroom based training, then eased into phone calls with team leader support.
Training will be a blend of classroom learning, then putting learnings into practice, and back to classroom to gradually learn the various aspects of the roleSupportive and bubbly team environmentWhat You Need:AU or NZ Citizenship or Permanent ResidencyMinimum of 1 year recent experience handling complex inbound calls (healthcare industry is a bonus)Confidence in working with numbers and mathsFull-time availability across Mon- FriHappy to work onsite in the Geelong officeCan do attitude and resilienceExceptional communication skills both verbally and writtenDouble Vaccination is requirement of this employerWhat is Weploy?
Weploy is an award-winning innovator in placing talented individuals into Customer Service roles.We have placed people in some of the biggest and fastest-growing businesses across Australia.We match top-quality, ready-to-work candidates with major clients across tech, insurance, retail, and many more industries
We're looking for motivated, enthusiastic, customer-focused individuals with at least 1 year of contact centre experience from the last two years to join the amazing team at GMBHA Insurance based in Geelong.What Next?
Apply now and kick start your Weploy journey with one of our dedicated Talent team members
Apply for this job*indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfHave you applied or worked for GMHBA in the past?
If yes which role & when?
*Please specify whether you are an AU or NZ citizen or visa holder.
For visa holders please outline which visa type you hold and expiration date.
*Can you work consistent Mon-Fri full time hours each week & onsite in the office (37.5 hrs weekly)?
* Select...Which suburb do you live in & do you drive to work each day?
*This role is fully onsite and requires a minimum of 2 COVID vaccinations.
Please attach a screenshot clearly showing your vaccination doses.
*Accepted file types: pdf, doc, docx, txt, rtfDescribe a complex customer interaction you personally managed in a previous role, outlining the issue and steps you took to resolve such inquiry.
*Tell us what it means to be reliable and a team player in the workplace.
*Please attach a recent police check within the last 3 months if you have oneAccepted file types: pdf, doc, docx, txt, rtf
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