Service Delivery Officer

2 weeks ago

Sydney, New South Wales, Australia Australian Taxation Office Full time

Join to apply for theService Delivery Officerrole atAustralian Taxation Office.
We are looking for passionate, client focused individuals to join our Frontline Operations group.
As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm.
You will spend your time interacting with clients over the phone supporting them in meeting their tax, superannuation and registration obligations.
You'll also process account activities received through various channels, including phone, paper, web-chat, email and online portals.
You will use good judgment and apply relevant policies and procedures to inform your decision making.
Your attention to detail will ensure outcomes, actions and agreements are accurately recorded.
You will be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes.
You'll work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement.
These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong.
A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.
We embrace the strength of diversity — through our people and the perspectives they bring.
We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds.
Reasonable adjustments can be provided throughout the recruitment process.
Responsibilities
Interact with clients over the phone in a scheduled contact centre environment to provide high-quality service
Assist clients in meeting tax, superannuation and registration obligations
Process account activities received through phone, paper, web-chat, email, and online portals
Apply relevant policies and procedures to inform decision making
Record outcomes, actions and agreements with attention to detail
Collaborate with team members and contribute to continuous improvement
Adapt to changing client and business needs and manage competing priorities
Qualifications/Requirements
Service Delivery Officer role is described as APS 2 level (entry level)
Ability to work in a frontline, customer-service environment
Availability to work across the stated hours (7am–7pm) and in listed locations
Job details
Employment type: Full-time
Job function: Customer Service
Industry: Government Administration
Reasonable adjustments can be provided throughout the recruitment process.
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