Junior Service Desk Technician

2 weeks ago

Perth, Western Australia First Focus Full time

First Focus has just started the hunt for a new junior Service Desk professional to join our Bentley team, supporting a wide range of customer's technical environments across and even broader range of technologies. First Focus are the #1 MSP in Australia and have spent the last few years building resources, promotion opportunities and paths to provide the best training and development opportunities, especially for Service Desk professionals.

**Duties**:

- Providing remote service desk support to a variety of environments from 10 - 500 users
- Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
- Performing a wide variety of Level 1 support across many technologies
- Occasional project team work to deploy solutions for customers
- Working with highly experienced solutions experts to maintain best practice environments

**Requirements**:

- Advanced understanding of end user support and Active Directory
- Good general knowledge of Windows Server and Exchange
- A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
- Experience working with an IT outsourcer or managed service provider (MSP)
- An understanding of ticketing systems and customer service principles
- Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)

**Benefits**
- First Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- Up to $65k + super + other benefits
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements, with up to 4 days a week WFH.
- 'Never Stop Growing' is deeply imbedded in our DNA - we offer 1 paid training days a month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certifications (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack mentor program
- We have our very own MAD (Making A Difference) Council, focusing on equality, charity, and the environment
- Option of a Tesla company car as part of your ongoing employment package (conditions apply)
- $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
- Complimentary membership with Women in Technology (WiT)
- Regular social events and a great team culture

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