Customer Service

Requisition ID
10052
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Australia
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Victoria
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Customer Service
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Nufarm – Crop Protection
It's official.
We're the #1 best place to work in Agriculture, Mining and Utilities awarded by @FinancialReview and @Inventium 2023
Nufarm.
Evolving Ag.
Nufarm is a global crop protection and seeds technologies company that helps farmers and businesses meet the global challenges of food, feed, fibre and food production.
Whether it's commercialising the world's first plant-based omega-3, launching precision agricultural solutions, unlocking biomass oils for more sustainable fuels and fast-moving consumer goods, launching innovative new crop protection solutions or delivering the crop and seed solutions farmers depend on every day, Nufarm is evolving with agriculture to drive value for customers.
Your Future, Fuelled by Innovation
We know that being well supported enables us to thrive and better partner with our customers.
It's because of this that we're looking for an engaging Customer Service Specialist to join the Nufarm Customer Operations team based in Laverton North due to an internal promotion.
In this role, you'll enable our commercial effort by seamlessly facilitating aspects of order administration to deliver a best in class customer experience aligned to Nufarm's Go To Market Strategy and Customer Value Proposition.
If you're passionate about customer experience, curious to learn about Agriculture and want to be a part of a growing and dynamic business, we'd love to hear from you.
We're committed to building a diverse and inclusive environment and we will be reviewing applications over the coming weeks and conducting interviews ASAP.
How You'll Help Us Grow
Take ownership for the customer order life-cycle (order entry, stock transfers, changes, pricing, terms, freight, cancellations, confirmations,) including Agency & Consignment ensuring allocated tasks are seen through to completion
Respond to and resolve customer and stakeholder queries including but not limited to: order status, stock availability, delivery time frames via telephone, email, chatter workflows.
Take ownership for the investigation and processing of stock returns and credits in a timely manner within delegation of authority.
Effectively and professionally resolve customer complaints and escalate appropriately when required.
Order Management (OM) tasks based on customer segmentation
Ensure that the customer database is maintained and up to date in core ERP / CRM systems.
What do you bring?
You're a proactive and commercially savvy Customer Service/Contact Centre professional who brings demonstrated experience operating in operational environments (FMCG/Manufacturing Supply Chain) looking to take the next step in your career with a market leading agrochemical organisation.
You're comfortable using ERP systems (JD Edwards/CRM- Salesforce) and the suite of Microsoft Office programs to leverage customer data.
You're an engaging and confident communicator and you have strong written and presentation skills and thrive on interacting with a diverse group of people each day and providing the best possible customer experience.
You're naturally curious and enjoy being exposed to a variety of tasks and the opportunity to learn new things.
You're comfortable working autonomously, but also enjoy being a part of a wider, collaborative team.
In return we offer the opportunity to work within a true Australian success story as we help grow a better tomorrow for Australian farmers, with the opportunity for growth, development and the opportunity to make the role your own.
If you want to be a part of a thriving, supportive environment and are inspired by the prospect of being a part of something bigger, we'd love to hear from you.
Nufarm is proud to be recognised as an endorsed employer of choice for all woman by Work180.
# A note to recruitment agencies
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we have this role covered.
There is no need to get in touch, we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
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