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Digital Experience

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

Join the Digital and Performance team at Hume City Council, a leading local government organization committed to community and innovation.
Position:Digital Specialist
Type:Permanent, Full-time
Salary:$107,811.68 per annum plus superannuation
About Hume City Council
Hume City Council is one of Australia's fastest growing and culturally diverse councils.
We prioritize customer and community needs, ensuring our services are accessible and efficient.
Role Overview
This role focuses on designing digital solutions by understanding user needs, prototyping, and working in an agile environment.
Success depends on stakeholder trust, clear communication, and turning complex ideas into practical solutions.
Key Responsibilities
Connect user insights with system design to improve digital services.
Align digital experiences with the Customer Experience Action Plan.
Use usability testing and customer research to inform design decisions.
Identify opportunities to simplify, automate, and enhance services.
Collaborate with service teams, IT, and vendors to develop user-centered solutions.
Use feedback to continuously improve digital experiences.
Required Skills and Experience
Proven UX research, wireframing, prototyping, and interaction design skills.
Experience with customer-facing platforms, CRMs, and omni-channel systems.
Understanding of digital experience platforms supporting organizational and customer goals.
Strong stakeholder communication skills.
Passion for customer advocacy and iterative improvement.
Familiarity with voice of the customer systems, telephony, and workforce tools.
Competence with data tools like Excel, Power BI, or SQL.
Qualifications
Degree in a design-related field or extensive relevant experience.
Application Process
Please submit your resume, cover letter, and a UX portfolio.
We are committed to diversity and an inclusive workplace.
All candidates will undergo background checks.
Why Join Us?
We offer a competitive salary, professional development, and a supportive environment.
We are an equal opportunity and child-safe organization, welcoming applicants from diverse backgrounds.
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