Customer Engagement Representative

2 weeks ago

Sydney, New South Wales, Australia Aspect Full time

Job DescriptionWhat you will do: To provide timely, positive, high quality and professional customer service on behalf of Aspect.
You will undertake a basic assessment of customer needs to advise on process and/or refer them to the appropriate Aspect services.
This is a part-time (3 days/week 9:30am-3pm), permanent role.
The salary range for this position is $80-$90k TRP including Super (full time equivalent).
Please click here to view the Position Profile.QualificationsWhat you bring:Minimum 3 years' experience in customer service (phone based) or administration.Previous experience in disability sector and an understanding of the NDIS preferredDemonstrated ability using a customer relationship management database (Salesforce experience an advantage)Excellent verbal and written communication – with a focus on concise and effective communication with a positive, professional and respectful toneAttention to detail & high level of accuracy.Experience handling difficult and sensitive situations.Experience handling large volumes of enquires.Understanding of the not for profit sector and issues related to service delivery in increasingly competitive environmentsWorking with Children Check clearance (NSW)National Police ClearanceAdditional InformationWhat we offer:Professional Learning opportunities for career advancementSalary packaging options to increase your take-home payHybrid working arrangements, flexibility between the office and home/remoteModern workspace with end-of-trip facilities, on the doorstep of Chatswood train and metro station, dining and retail outletsEmployee referral incentivesAccess to a wide range of discounts through Blue Light Card on everyday purchasesDiscounted membership to fitness facilities through Fitness PassportEmployee Assistance Program (EAP).
To apply: please include your resume and complete the candidate questionnaire; a cover letter is optional.
Enquiries should be directed to: Melanie Carrier, Customer Engagement Manager at PCS.ServiceCentre.org.au.Aspect is committed to increasing the number of Autistic staff and providing an inclusive workplace where everyone can feel that they belong.
We encourage candidates from all backgrounds including, but not limited to, Aboriginal and Torres Strait Islander Peoples, neurodivergent people, people with a disability, the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds, to apply.
We have a range of universal strategies to meet the needs of different people in our hiring processes, and are happy to individualise these.Learn more about us:

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