Healthcare Customer Service Representative

Job Description: The purpose of this role is to meet or exceed the patient's expectations by assessing our patient's needs, assigning priorities, and triaging the information to the appropriate resources.About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members.
AssistRx has engineered the perfect blend of technology and talent to deliver best in class results.
We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology.
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Why Choose AssistRx:Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary.
Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training.
Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.Career Growth: We prioritize a "promote from within mentality".
We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
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If hired, receive a $750 referral bonus
A Day in the Life as a Customer Service Representative:This role works directly with patients, assessing our patient needs, assigning priorities, and triaging the information to the appropriate resources.
The Customer Service Representative will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services.Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.
Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.Enroll new customers to Patient Services.Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met.Complete various special projects as requiredQualifications to be a Customer Service Representative:Previous work experience in Specialty Pharmacy or Customer ServiceProfessional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skillsExperience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills.
This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" settingStrong ability to multi-task and strong time management skillsAbility to function in a high-volume, fast-paced environmentDependable and strong work ethicAbility to accept and implement feedback and coachingSpecific type of experience preferred:Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experienceExperience working in a health care/pharmaceutical industry environmentUnderstanding of challenges associated with patients' medical conditionWant to learn more about what employee benefits AssistRx offers?
Here are some additional benefits that our employees enjoy
Medical, dental, vision, life, & short-term disability insuranceTeledoc services for those enrolled in medical insuranceSupportive, progressive, fast-paced environmentCompetitive pay structureMatching 401(k) with immediate vestingLegal insuranceWondering how we recognize our employees for delivering best in class results?
Here are some of the awards that our employees receive throughout the year
Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.AssistRx, Inc. is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Sponsorship and/or work authorization is not available for this position.AssistRx does not accept unsolicited resumes from search firms or any other vendor services.
Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.