Assistant Venue Manager

2 weeks ago

Australia Sonnel Hospitality Full time

**Assistant Venue Manager - Eastwood Hotel**

The Eastwood Hotel is a historic landmark located in the vibrant heart of Eastwood, just steps away from Eastwood Train Station. Established in the early 20th century, the hotel has been a beloved gathering spot for locals and visitors alike. Recently renovated, The Eastwood Hotel now boasts modern amenities while preserving its classic charm, making it one of Western Sydney's premier destinations.

This is a fantastic opportunity to join a large Sydney based hotel group which encourages career growth opportunities. Eastwood Hotel is part of the Sonnel Hospitality Group which owns and operates 18 venues throughout Sydney. Whilst we have been established in the hotel industry for more than 30 years, we are always looking to increase our hotel portfolio, thus ensuring on-going career development and promotion, for those employees that display positive intent, respect and a willingness to learn.

As a group, we pride ourselves on being great humans to work with. Everything we do is underpinned by our values - Respect, Positive Intent, Enthusiasm and being Exceptional.

**Key responsibilities include**:

- Delivering game-changing customer experiences
- Extensive knowledge of Gaming Operations
- Working closely with senior management who share the same vision
- Compliance, stock management, training and developing of the team
- Efficiently running the day-to-day operations
- Assist in leading the team to deliver exceptional customer experience
- Strong knowledge in all aspects of running a busy hotel
- Managing, implementing and monitoring operational processes
- Roster management according to business needs
- Managing Maintenance and venue appearance
- Recruiting, onboarding, training and upskilling team members

**The successful applicant will**:

- Have a minimum of two years of experience in a similar role
- Capacity to work in a team environment while leading from the front
- Experience in developing and executing operational procedures
- Strong experience working in a gaming venue
- Knowledge of TAB and wagering
- Ability to train and develop staff to ensure a consistently amazing customer experience
- Ensuring policies, procedures and standards are current, effective and clearly communicated
- Essential requirements for this position are Current RSA, RCG & ARCG Competency Cards
- Be a motivational leader who encourages and develops the team
- A passion for the hospitality industry with the desire to progress within the company

**Our Values, Our People Our Culture, Our Jobs, Work With Us

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