Client Solutions Engineer
10 hours ago
Overview
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. The Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers' technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort. The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate and what solutions we offer to accelerate their success. Excitingly, this role also involves creating scalable resources such as reusable toolkits, SDKs, and comprehensive documentation to meet developers where developers live.
Responsibilities
Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical integration experiences
Act as a technical expert on Luminance's platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless
Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide
Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration
Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively
Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers
Continuously gather feedback from developers to improve tools, documentation, and overall integration processes
Requirements
Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation
Experience of Full Stack Web development and the fundamentals of Cloud Architecture is strongly preferable
Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
Excellent interpersonal and communication skills, both verbal and written
Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge
Highly detail-oriented with a problem-solving attitude
Ability to work in an innovative and fast-paced environment while delivering to deadlines
Organized with excellent time management skills and the ability to prioritize effectively
Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
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