Associate Director, Quality Controls

2 weeks ago

Sydney, New South Wales, Australia Optus Full time

**Associate Director, Quality Controls**:
**Date**:22 Jan 2025

**Location**: Macquarie Park, Australia

**Company**:Singtel Group

**It starts with YES**At Optus, we have an ambitious goal to be Australia's most loved everyday brand.**

Reporting to the Director, Quality Control and collaborating directly with both Quality Control, Customer Success, Customer Solutions & Billing and Credit Teams, the Associate Director, Strategy is responsible for establishing a proactive, forward-looking, customer-focused assurance & compliance strategy.

They will set a clear vision and roadmap for overall scope & operating model, that aligns with Optus objectives, risk profiles, external regulatory requirements and also leading industry benchmarks.

**Your day in the life of an Associate Director (Strategy) at Optus**
- Develop & Maintain a clear roadmap & strategy, encapsulating Quality Control vision & strategy, that integrates innovation, operational efficiency, and scalability across initiatives and with Optus' objectives, regulatory requirements & industry standards.
- Ensure Quality Control has representation & influence in the key strategic decision-making forums to embed quality as a core principle across the business.
- Collaborate with Quality control leadership to create, measure and report on clear performance metrics and targets to monitor and evaluate the effectiveness of quality control initiatives and their alignment with strategic goals.
- Lead and develop strategic framework for senior leadership engagement including critical documentation & proposals relating to the overall Quality Control operations, clearly articulating wins and areas of opportunity to allow for effective decision making.

**Your skills to pay the bills**
- Extensive experience as a Senior Manager in risk management or control / quality control.
- Core understanding of Business casing and commercial acumen including CAPEX and OPEX development.
- Demonstrated success in a senior leadership role overseeing quality control or related strategic functions in a complex, regulated environment.
- Strategic thinking ability and delivery of projects and key frameworks.
- Preferred knowledge of Contact Centres, Retail channels and billing and credit.

**Perks we love at Optus**
- 3 days in the office, 2 days remote - with flexible hours to suit
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

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