Reliability Analyst

-As a Digital Bank, software engineering is at the core of what we do. Our engineers operate in an autonomous environment where they are empowered to "do it right" and continuously learn, becoming masters in their craft. You will foster and nurture a culture of psychological safety that encourages innovative thinking & early risk escalation while taking a collaborative approachOur DNA is customer engagement, findings ways to innovate and do things differently, connecting data with engineering driving digitalisation and providing reliable and secure services. Join our BFS Reliability Service Management team and contribute to increasing the availability of our products and services and reducing risk.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.- What role will you play?
As the Reliability Analyst, you will help manage the team to foster our reliability, risk management and operational excellence culture. You will lead a performance-oriented culture driving sustainable customer outcomes by owning and delivering on our incident, problem, and change management standards and practices. These standards and practices are based on stable and robust core risk management and service reliability principles, guiding us on:
- Timely detection, investigation, remediation, and reporting of priority technology incidents with a high level of data quality.
- Providing Insights and Analysis of all reliability measurements
- Managing and owning various reliability reporting to product, engineering, Executive Management and for Regulatory requirements
- Support initiatives for improvements to incidents and postmortem processes
- Support our change management process and maintain an appropriate risk culture, while facilitating fast and reliable technology change by thinking about the customer.
You will work closely with many stakeholders to achieve our objective of reimagining service delivery and providing laser-like focus on all three fronts; resilience, agility and innovation.- What you offer
- Career in technology operations, major incident management, service reliability and delivery
- Experience in regulatory and executive reporting
- Experience in reducing the impact of priority incidents and providing efficient resolutions
- Experience identifying control gaps and implementing governance controls
- Capable of identifying process improvements opportunities and leverage latest technologies and techniques to deliver value to stakeholders.
- Strong commercial mindset, pragmatic, motivated and passionate for Site Reliability Engineering (SRE), AIOps and discovering smarter ways of delivering automated services
- Proven ability to foster strong collaboration and sense of belonging within the team
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.- We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.- About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.- Our commitment to diversity, equity and inclusion