Digital Performance Specialist

4 days ago

Sydney, New South Wales, Australia Insurance Australia Group Full time

**Permanent Opportunity**:

- **Location - AU National**:

- **Full Time**:

- **Competitive Salary, 13% Super, Bonus Opportunity & Flexible Working**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

As the Digital Performance Specialist, you will build out data, reporting and provide meaningful analysis on Digital Customer Experience (DCX) and Navigation.

**What you'll be doing**
- Understand and measure operational data and service performance to identify improvement opportunities to drive innovation
- Support the business to make decisions that will reduce customer irritants and drive digital uptake
- Source and assist in the development of highly effective reporting and insights, provision of information and a narrative that enables a clear, fact-based view of digital performance
- Identify and implement a measurement framework for DCX that supports digital performance and digital uptake
- Have a system view of performance as it relates to DCX and the wider businesses key operational outcomes.
- Build and maintain mutually supportive, consistent and transparent relationships with the supported business function and relevant stakeholders and peers across IAG to drive a collaborative working environment.
- Co-ordinate responses for holistic views of digital performance and other requests requiring information.

**About You**
- Reporting, Analysis and Visualisation technical skills including the use of reporting and analysis tools such as SQL, Tableau or similar.
- Digital reporting skills including the use of Adobe Analytics
- Effectively use technical capabilities to monitor and evaluate performance.
- Be able to understand business drivers and resulting impact of organisational performance.
- Tertiary qualification in Business, Economics, Statistics/Analytics, Finance or related fields.

**Ready for anything? Let's talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

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