Regional Member Experience Manager Act/South Coast

1 week ago

Canberra, ACT, Australia Australian Military Bank Full time

Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

**Your Role**

Australian Military Bank is seeking a highly motivated, results driven leader to take ownership for and drive the KPIs for our ACT/ South Coast Region. This is an exciting opportunity to join a dynamic and progressive Mutual Bank that has experienced continued growth through innovation and collaboration.

Reporting to Head of Branch Member Experience as a Regional Member Experience Manager, you'll implement innovative activities to build our brand and grow our membership base. You'll also lead, coach and develop a team of lenders, using an established learning and coaching model through whose efforts regional targets are met and performance is sustained.

Based at our regional office at Duntroon ACT, this position offers challenge, variety, and the chance to bring your previous banking expertise to a unique environment within the Defence community, through our 4 on-base branches throughout the ACT/ South Coast Region. This role involves travel to our ACT and South Coast regional branches. A company car will be provided.

**About You**

To ensure your success in this role, you will have:

- Previously led a team of lenders that have regularly met or exceeded targets across a range of banking products.
- Well-developed lending skills, experience with a DLAA highly desirable
- Experience working in a centralised lending environment with contemporary retail banking products, processes and systems.
- Strong communication skills and can lead, coach, develop & influence others
- Confidence & warmth in handling difficult situations.
- Unrestricted drivers licence
- Tier 2 Financial Services
- Cert IV in Financial Services or Frontline Management is desirable

**Benefits**

Working with Australian Military Bank will provide you access to a great range of benefits including:

- Company Car
- Staff Banking product + Services discounts
- Novated Leasing options
- 4 weeks Paid Parental + Purchased Leave option
- Referral Reward Program
- Employee Assistance Program
- Annual Flu Shot + Blood Donor Leave
- Polo Shirt provided
- Service Awards

**Why Us**

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity national wide and the opportunity to embrace new technology and ways of working.

We move quickly with our interview process, if you're keen please submit your CV today

**Probity check**

As we are an Authorised Deposit Taking Institution there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

Australian Military Bank values diversity and is an equal employment opportunity employer.

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