Remarketing & Loss Recoveries Manager

Overview
Job Description - Remarketing & Loss Recoveries Manager (MER0003SE6).
Based in Mulgrave, Australia, part of Mercedes-Benz Financial Services Australia.
As part of the global Mercedes-Benz Mobility AG organisation, the role focuses on maximizing Remarketing and Loss Recovery performance across Australia and New Zealand portfolios, working closely with internal partners.
What's in it for you?
Mercedes-Benz Financial Services Australia will help accelerate your career and set you up for success.
As the Remarketing & Loss Recoveries Manager, you will work with the Head of Operations to develop and implement business strategies aimed at maximizing profitability, minimizing write-offs and losses, and ensuring best-in-class compliance and quality.
You will empower, lead and develop a high-performing team.
What you'll do
Drive Auction Partners to achieve the best possible sale prices on all repossessed assets and monitor operating lease inspections, invoicing and returns.
Manage and communicate the direction and performance of the Remarketing & Recoveries teams to key stakeholders.
Manage the returns and excess charges for all Operating Lease products (standard, EVP & Rental).
Oversee retailer and brand partner relationships, the return process including inspections, vehicle condition reports, payments and hand-back eligibility, and support AutoCheck App, along with internal reporting requirements.
Digitize and automate systems, processes, and customer communications where possible.
Deliver efficiency gains and productivity improvements to save FTE, redeploy resources, or increase return on FTE.
Devise and deliver focus areas including sales performance, stock levels, valuation accuracy, cure rates, net cost of risk, write-offs, shortfall contracts, sale of bad debt (including spot sale), and managing external vendors.
Develop and maintain an effective operating rhythm balancing team and individual interactions, with a view to creating a highly engaged, high-performing environment and providing best-in-class training and development for career progression.
Maximize profitability through effective management of the Australia & New Zealand Recoveries portfolio.
Ensure compliance with legislative requirements, MBFS policies, approval limits, procedures, and legal standards; conduct due diligence and annual audits as necessary.
Communicate and drive strategy and change programs with energy and negotiation to overcome barriers to success.
Act as the subject matter expert or allocate appropriately skilled resources to support the wider business change program.
Analyze key business data and customer feedback to present recommendations for improvements.
Partner with the Head of Operations to set targets for performance, efficiency, and customer experience to maximize value for all stakeholders.
Qualifications
Minimum of 5 years' leadership experience leading a multi-function team with 5 or more direct reports.
Strong interest and knowledge of the automotive sector, including managing remarketing and auction house partners.
Industry knowledge focusing within finance, insurance, banking.
Knowledge of the National Consumer Credit Protection, Credit Act, Hire Purchase Act, Privacy Act & Debt Collection Guidelines and Mercantile Agents.
Understanding of the Motor Vehicle Finance Industry and Used Vehicle Market, with ability to manage people and daily workflows.
Proven success driving employee engagement and delivering best-in-class customer experience.
Knowledge of Bankruptcy/Liquidation requirements and legal procedures.
Experience as a Change Manager driving efficiencies, digitization and process improvements.
Experience with coaching, mentoring, and employee development.
Strong understanding of SLA management (external & internal) and familiarity with MBFS strategy and interactions with its dealer network.
We offer generous employee benefits, flexible work arrangements (office and remote work), on-site parking, gym, cafeteria, and more.
We are committed to diversity, inclusion, and flexible work culture.
We are recognised as a Workplace Gender Equality Employer of Choice, with Employee Recognition and Learning opportunities.
This is a local, permanent role.
You must have a permanent working visa for Australia / New Zealand to apply.
Organization
Mercedes-Benz Financial Services Australia Pty.
Ltd.
Primary Location
Australia-Victoria (Australia) - Mulgrave/Melbourne
Work Locations
41 Lexia Place, Mulgrave/Melbourne
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