Emergency Department Care Co-Ordinator

Job Description:
• Excellent benefits including salary packaging
• Fitzroy location
• Challenging and rewarding work environment
• Friendly and dynamic team
• Part Time, Fixed Term until Sep 2026 (8 hours per week) About the RoleThis care coordinator role will be embedded into the Mental health AOD Hub team and report directly to the Team leaders.
This position will also have strong links to the existing ED care coordination team, ALERT.
Through screening and referral in the ED the care coordinator is responsible for the delivery of timely and comprehensive assessment and care coordination of patients with complex needs to facilitate patient centred care, effective management of the ED episode of care and support discharge planning and support into the community Assessment and care planning are achieved in collaboration with patients, their carer's, and members of the MH&AOD Hub team, ALERT and the Emergency Department Clinical team.
Classifications for this position will be Allied Health Grade 2 or Registered Nurse Grade 4A.Your Contribution
• Nursing qualification or Allied health qualification relevant to the cohort and minimum 2 years' experience in relevant acute setting.

• Current AHPRA registration where applicable /and /or eligible for membership of professional association.

• Current Victorian Driver's LicenseWhat we Offer
• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay

• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne's best cafes, public transport and lots of carparks
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvementAbout the Emergency Department The SVHM Emergency Department (ED) consists of 2 resuscitation bays, 16 cubicles, 5 fast track chairs and 15 Emergency short stay beds.
In addition, there is a behavioural assessment room, procedure room and a plaster room.
A triage assessment chair and a 3 chair diagnostic lounge supports patient flow into the department.The Emergency Department has in place a multidisciplinary team which brings together clinicians from mental health, drug and alcohol and the ED care coordination team ALERT to provide specialised care to patients presenting to the ED with high acuity mental health and AOD issues, and complex psychosocial needs.
This service is called the Mental Health and AOD Hub (MH&AOD Hub) and will be based at within the Emergency Department.
All positions will report clinically to the MH&AOD Hub team leader, while direct line management sits within the retrospective discipline streams in the case of the care coordination role this will be through ALERT.
The team will provide a seven day/week extended hours service.Working at St Vincent's St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service.
SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.ApplicationPlease attach your resume and cover letter to your application.Shortlisting for this position will commence immediately.
We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.We encourage applications from people of all backgrounds and abilities.
Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings.
You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).
Respectfully, no agencies please.LOCAL WORK ENVIRONMENTThe SVHM Emergency Department (ED) consists of 2 resuscitation bays, 16 cubicles, 5 fast track chairs and 15 Emergency short stay beds.
In addition, there is a behavioural assessment room, procedure room and a plaster room.
A triage assessment chair and a 3 chair diagnostic lounge supports patient flow into the department.The Emergency Department has in place a multidisciplinary team which brings together clinicians from mental health, drug and alcohol and the ED care coordination team ALERT to provide specialised care to patients presenting to the ED with high acuity mental health and AOD issues, and complex psychosocial needs.
This service is called the Mental Health and AOD Hub (MH&AOD Hub) and will be based at within the Emergency Department.
All positions will report clinically to the MH&AOD Hub team leader, while direct line management sits within the retrospective discipline streams in the case of the care coordination role this will be through ALERT.
The team will provide a seven day/week extended hours service.POSITION PURPOSEThis care coordinator role will be embedded into the Mental health AOD Hub team and report directly to the Team leaders.
This position will also have strong links to the existing ED care coordination team, ALERT.
Through screening and referral in the ED the care coordinator is responsible for the delivery of timely and comprehensive assessment and care coordination of patients with complex needs to facilitate patient centred care, effective management of the ED episode of care and support discharge planning and support into the community Assessment and care planning are achieved in collaboration with patients, their carer's, and members of the MH&AOD Hub team, ALERT and the Emergency Department Clinical team.At times when not engaged in the care of MH&AOD Hub patients, this role will take on similar duties within the ALERT team.POSITION DUTIESMH &AOD Hub RoleRespond and screen eligible clients for the MH&AOD hubProvide clinical response to eligible MH&AOD Hub patientsProvide appropriate discipline specific clinical management, discharge planning & community liaison for all relevant patients in collaboration with team members within the HubEffective negotiation and advocacy with relevant service providers to ensure optimal and coordinated client care according to best practice principlesFacilitate appropriate admissions/nominations to, inpatient and outreach services.Provide advice and support and engage in strategies to maintain a safe and therapeutic environment for consumers and carers.
Facilitate appropriate admissions/nominations to area mental health and AOD services, inpatient and outreach services.Consultation and follow up with community teams to ensure continuity of care.Ensuring all documentation including client records are completed and managed in a timely manner consistent with SVHM policies and procedures, legislative and regulatory requirementsContributing and participating in MH&AOD Hub, professional development (PD) and other PD that supports own learning objectives for this role.
Active participation in MH&AOD Hub interface processes, service development, evaluation and portfolio activities Develop knowledge of local resources and services to make appropriate referrals, provide advocacy and initiate service development that will proactively enhance consumer access to services.ALERT RoleWhen not directly involved with the MH&AOD Hub:Early identification of ALERT patients in the Emergency Department.Facilitate clinical management, discharge planning & community liaison for all relevant patients under the ALERT target cohort.INCUMBENT OBLIGATIONSGeneralPerform duties of the position to best of their ability and to a standard acceptable to SVHMComply with all SVHM policies, procedures, by laws and directionsTreat others with respect and always behave professionally and in accordance with the SVHM Code of ConductOnly access confidential information held by SVHM when this is necessary for business purposes, maintaining the confidentiality of that information once accessedParticipate in the annual SVHM performance review processDisplay adaptability and flexibility to meet the changing operational needs of the businessComply with applicable Enterprise Bargaining Agreement provisionsDisplay a willingness to develop self and seek to improve performanceClinical Quality and SafetyAttend clinical orientation upon commencementMaintain clinical registration and any required indemnity coverAlways work within approved scope of practice under supervision by more senior clinical staff as appropriate.Take personal responsibility for the quality and safety of work undertakenTake all necessary care and precautions when undertaking clinical proceduresComplete annual clinical competenciesMaintain skills and knowledge necessary to safely and skilfully undertake clinical workConsult with peers and other experts and refer to other healthcare workers when appropriate and in a timely mannerCollaborate and clearly communicate with patients/clients and the healthcare teamParticipate in clinical risk management and continuous quality improvement activities as part of day-to-day workPerson Centred CareEnsure consumers receive information in an appropriate and accessible formatActively support consumers to make informed decisions about their treatment and ongoing careEnsure consumers are aware of their rights responsibilities and how to provide feedbackHealth and Safety Protect the health and safety of self and others, complying with all health and safety related policies, procedures and directionsComplete required Fire and Emergency Training annuallyComplete required Workplace Culture and Equity Training annuallyAttend general hospital orientation within 3 months of commencementINCUMBENT CAPABILIITY REQUIREMENTS (Level 2)The incumbent of this position will be expected to possess the following core capabilities:CapabilityDemonstrated behaviourPersonalPersonal effectivenessTakes responsibility for accurate, timely work resultsLearning AgilityIdentifies personal development needs and seeks information from a range of sourcesOutcomesPatient/Resident/client centredStrives to meet and exceed expectations, demonstrating sound judgementInnovation and ImprovementContributes to improvement by reviewing strengths and weaknesses of current processesStrategyDriving Results Manages own work load to deliver resultsOrganisational AcumenUnderstands the interdependencies between units/departmentsPeopleWorking with and Managing othersTakes responsibility for ensuring productive, efficient teamworkCollaborationWorks collaboratively within and outside the teamSELECTION CRITERIAESSENTIAL REGISTRATION, LICENSE OR QUALIFICATION REQUIREMENTSNursing qualification or Allied health qualification relevant to the cohort and minimum 2 years' experience in relevant acute setting.Current AHPRA registration where applicable /and /or eligible for membership of professional association.Current Victorian Driver's LicenceOTHER ESSENTIAL REQUIREMENTSSpecialised skills in one or more of the following areas: Substance Use, Homelessness, Mental HealthExperience with prioritizing patients and hospital demands Demonstrated sound knowledge of the application of care coordination practice frameworks and principles, in the context of the current health care environment.Demonstrated ability to work autonomously and as part of an interdisciplinary teamHighly developed clinical documentation and written skills.Demonstrated ability to effectively work with relevant service providers to achieve best outcomes for clients Proven ability to effectively manage and negotiate solutions to complex problemsDemonstrated commitment to and experience in the development, implementation and evaluation of program activitiesHighly developed interpersonal skills that incorporate the qualities of excellent communication, negotiation, organization, planning and conflict managementExcellent time management skills, including planning, organizing and prioritizing of workloadCurrent Victorian Driver's LicenseParticipation in roster which includes weekends, Public Holidays and day and afternoon shifts.Awareness of Department of Health HIP initiatives and National Health Reform initiatives OTHER NON ESSENTIAL REQUIREMENTSSpecialised skills in one or more of the following areas: aged care or chronic disease, family violence, Aboriginal health.
Postgraduate qualifications in related fieldClosing Date:3 October 2025 11:59pmReconciliation Action Plan:At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.For further information, visit *********************************************** or get in contact at *****************************View Reconciliation Action PlanCode of Conduct:View Code of Conduct