Emergency Department Care Co-ordinator

• Excellent benefits including salary packaging
• Fitzroy location
• Challenging and rewarding work environment
• Friendly and dynamic team
• Part Time, Fixed Term until **Sep 2026 (8 hours per week)** **About the Role** This care coordinator role will be embedded into the Mental health AOD Hub team and report directly to the Team leaders. This position will also have strong links to the existing ED care coordination team, ALERT. Through screening and referral in the ED the care coordinator is responsible for the delivery of timely and comprehensive assessment and care coordination of patients with complex needs to facilitate patient centred care, effective management of the ED episode of care and support discharge planning and support into the community Assessment and care planning are achieved in collaboration with patients, their carer's, and members of the MH&AOD Hub team, ALERT and the Emergency Department Clinical team. Classifications for this position will be Allied Health Grade 2 or Registered Nurse Grade 4A. **Your Contribution**
• Nursing qualification or Allied health qualification relevant to the cohort and minimum 2 years' experience in relevant acute setting.
• Current AHPRA registration where applicable /and /or eligible for membership of professional association.
• Current Victorian Driver's License **What we Offer**
• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne's best cafes, public transport and lots of carparks
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement **About the Emergency Department*** Respond and screen eligible clients for the MH&AOD hub* Provide clinical response to eligible MH&AOD Hub patients* Provide appropriate discipline specific clinical management, discharge planning & community liaison for all relevant patients in collaboration with team members within the Hub* Effective negotiation and advocacy with relevant service providers to ensure optimal and coordinated client care according to best practice principles* Facilitate appropriate admissions/nominations to, inpatient and outreach services.* Provide advice and support and engage in strategies to maintain a safe and therapeutic environment for consumers and carers.* Facilitate appropriate admissions/nominations to area mental health and AOD services, inpatient and outreach services.* Consultation and follow up with community teams to ensure continuity of care.* Ensuring all documentation including client records are completed and managed in a timely manner consistent with SVHM policies and procedures, legislative and regulatory requirements* Contributing and participating in MH&AOD Hub, professional development (PD) and other PD that supports own learning objectives for this role.* Active participation in MH&AOD Hub interface processes, service development, evaluation and portfolio activities* Develop knowledge of local resources and services to make appropriate referrals, provide advocacy and initiate service development that will proactively enhance consumer access to services.* Early identification of ALERT patients in the Emergency Department.* Facilitate clinical management, discharge planning & community liaison for all relevant patients under the ALERT target cohort.* Perform duties of the position to best of their ability and to a standard acceptable to SVHM* Comply with all SVHM policies, procedures, by laws and directions* Treat others with respect and always behave professionally and in accordance with the SVHM Code of Conduct* Only access confidential information held by SVHM when this is necessary for business purposes, maintaining the confidentiality of that information once accessed* Participate in the annual SVHM performance review process* Display adaptability and flexibility to meet the changing operational needs of the business* Comply with applicable Enterprise Bargaining Agreement provisions* Display a willingness to develop self and seek to improve performance* Attend clinical orientation upon commencement* Maintain clinical registration and any required indemnity cover* Always work within approved scope of practice under supervision by more senior clinical staff as appropriate.* Take personal responsibility for the quality and safety of work undertaken* Take all necessary care and precautions when undertaking clinical procedures* Complete annual clinical competencies* Maintain skills and knowledge necessary to safely and skilfully undertake clinical work* Consult with peers and other experts and refer to other healthcare workers when appropriate and in a timely manner* Collaborate and clearly communicate with patients/clients and the healthcare team* Participate in clinical risk management and continuous quality improvement activities as part of day-to-day work* Ensure consumers receive information in an appropriate and accessible format* Actively support consumers to make informed decisions about their treatment and ongoing care* Ensure consumers are aware of their rights responsibilities and how to provide feedback* Nursing qualification or Allied health qualification relevant to the cohort and minimum 2 years' experience in relevant acute setting.* Current AHPRA registration where applicable /and /or eligible for membership of professional association.* Current Victorian Driver's Licence* Specialised skills in one or more of the following areas: Substance Use, Homelessness, Mental Health* Experience with prioritizing patients and hospital demands* Demonstrated sound knowledge of the application of care coordination practice frameworks and principles, in the context of the current health care environment.* Demonstrated ability to work autonomously and as part of an interdisciplinary team* Highly developed clinical documentation and written skills.* Demonstrated ability to effectively work with relevant service providers to achieve best outcomes for clients* Proven ability to effectively manage and negotiate solutions to complex problems* Demonstrated commitment to and experience in the development, implementation and evaluation of program activities* Highly developed interpersonal skills that incorporate the qualities of excellent communication, negotiation, organization, planning and conflict management* Excellent time management skills, including planning, organizing and prioritizing of workload* Current Victorian Driver's License* Participation in roster which includes weekends, Public Holidays and day and afternoon shifts.* Awareness of Department of Health HIP initiatives and National Health Reform initiatives* Specialised skills in one or more of the following areas: aged care or chronic disease, family violence, Aboriginal health.* Postgraduate qualifications in related fieldSt Vincent's Hospital Melbourne (SVHM) is a Catholic not-for-profit healthcare provider with a reputation for compassionate care and world-leading innovation. Part of the St Vincent's Health Australia group, we are a leading tertiary teaching hospital providing a comprehensive suite of services including acute medical and surgical services, emergency and critical care, aged care, diagnostics, rehabilitation, allied health, mental health, palliative and residential care.Operating from 18 sites across greater Melbourne, this includes a major teaching, academic research and tertiary referral centre situated in Fitzroy, a soon to be established Rapid Access Hub at St Vincent's Hospital on The Park,
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