Customer Experience Specialist

4 days ago

Perth, Western Australia Autoleague Full time

Fantastic career opportunity with an exciting innovative group
- No need to be a car expert, we have the tools to train you
- Vibrant team environment & supportive management

**Join the CarPlace Revolution**

**Are you ready to be part of something groundbreaking?**

We're not your average car buying experience - we're here to revolutionise the industry and redefine the customer experience. CarPlace Bibra Lake is a digital car retailer on a mission to transform the way people buy cars, and we need energetic and dynamic individuals to join our team.

**About the Role**:
As a **Customer Experience Specialist**, you will be a key part of the customer journey:

- Deliver an exciting and educational experience
- Assist with appointments and walk-in enquiries
- Sell and ensure customer needs are met

No car-industry experience needed - we provide all tools and training. We want someone honest, loves dealing with people, and eager to self-develop.

**To be successful in the role you will need**:

- Quality in-person customer service
- Create connections with customers
- Interpret and discuss stock information
- Record customer information
- Manage handovers

**About You**:

- Passion for joyful customer experiences
- Effective communication
- Empathy and patience
- Honesty and integrity
- Strong problem-solving
- Collaborative approach
- Joy in helping others
- Drive to learn and grow
- ** Full Driver's License**

**Why join CarPlace?**

Gone are the days of distrust and worry associated with used cars. We're racing towards a future where buying a car is seamless and built on trust. At CarPlace Bibra Lake, you're not just a customer; you're the heart of our purpose - to make car buying simple, enjoyable, and stress-free. How? By prioritising you, our future employees and our customers, and exceeding yours and their expectations with empathy and transparency. But most importantly, we're all about spreading joy - infecting everyone we connect with.

**Why join our team?**
- Exciting, fast-paced, and rewarding career
- Extensive in-house training and development
- Opportunities to climb the ladder
- Amazing company culture
- Disrupting the car buying experience

**Please note**: CarPlace is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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