Service & Scheduling Coordinator

4 days ago

Melbourne, Victoria, Australia Convergint Technologies Full time

Convergint is looking for a enthusiastic Service and Scheduling Coordinator to join our amazing culture. The Service and Scheduling Coordinator plays a key role in providing support to our VIC business.

**Who you Are**

You want to join an organisation with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow and harness strong relationships with your stakeholders and deliver results as an exceptional Service and Scheduling Coordinator.

**What you'll do with "Our Training and Your Experience"**

As the Service and Scheduling Coordinator, you'll provide administrative & operational support in relation to the scheduling and administration of the service and maintenance.

**The role**:

- Receiving inbound service call and preventative maintenance requests from internal & external customers.
- Creates and dispatches work orders for scheduling of planned maintenance and service-related cases.
- Support in managing the technician calendar - including service dispatching, tracking and scheduling of works, status tracking, modifying existing sites and handling general enquiries regarding service department.Looks beyond the immediate problem to the wider implications.
- Communicate with internal & external customers on status of technician attendance.
- Co-ordinates with technicians as well as sub-contractors for the scheduling of planned maintenance and service-related cases.
- Schedules and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits.
- Monitors and follows up on subcontractor actions; processes purchase orders and approves invoicing

**What You'll Need**
- 3 years previous customer service experience highly preferred
- Previous experience in scheduling appointments in similar industry (security, engineering) highly regarded.
- Strong knowledge of scheduling systems and processes.
- Strong telephone and personal customer service skills and ability to work under pressure
- Solid Microsoft Outlook, Excel, and Word skills
- Solid organizational skills and the ability to handle multiple tasks simultaneously
- Excellent attention to detail
- Solid verbal, written and interpersonal communication skills
- Solid ability to facilitate a collaborative working environment for customers and team members
- Excellent communication skills - ability to prepare effective written communications.
- Proactive, ability to work on own initiative.

**Ready to Take Your Career to the Next Level?**

**Job Category**:Customer Service

**Job Location**:Melbourne

**Region**:Oceania

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