Guest Experience Co-Ordinator

4 days ago

Brisbane, Queensland, Australia Crystalbrook Vincent Full time

Overview
Guest Experience Co-ordinator role at Crystalbrook Vincent, a five-star hotel in Howard Smith Wharves. We are locally integrated with an environmentally conscious approach and embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.
At Crystalbrook Collection we strive for responsible luxury with positivity, creativity and fun, delivering locally unique hospitality experiences. We are a bold, sustainably minded collection that puts people and place at the heart of everything we do, guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — and we're passionate about creating extraordinary guest experiences.
The Role
As our Guest Experience Co-ordinator, you are the magic-maker, the memory-builder, and the smiling face guests remember long after check-out. You bring fun, flair, and flawless attention to detail to transform every stay into something unforgettable. You will connect with guests in a vibrant inner-city precinct, work within a team, and help elevate the guest experience to new heights.
About You
Your talents will include:
You will thrive on showing initiative and proactively ensure our guests have an elevated experience
VIPs receive personal welcomes, pre-arrival setup, amenities, and tours—with care and showmanship
Be present and joyful—greeting guests in the lobby, offering poolside tips, or helping with bags with energetic and friendly service
Create daily "wow" moments and continuously seek ways to go above and beyond in fresh, local, and fun ways
Be team-centric and work toward common goals
You have previous hotel guest service experience
Strong IT and process experience with attention to detail and familiarity with Opera (PMS)
Stay informed about hotel happenings and local gems
Availability to work across a 7-day roster, including evenings and night shifts
Motivated to provide the best guest experience possible
Note: We are unable to consider individuals holding short-term visas for this position.
Benefits
You will work with exceptional people in a supportive, diverse and passionate environment. This is a vital position within Crystalbrook Collection, with a flexible range of benefits including:
A market-leading 50% F&B discount across all venues
$99 room rates and generous friends and family discount
Lifestyle benefits including extra leave and earth advocacy days
Green future — commitment to enhanced sustainability practices
Dedicated Internal Mobility Programme and reward scheme
Online learning, career enhancement and development plans
Personalised employee support network
Regular service recognition and team events
Crystalbrook Collection is an award-winning hotel development and management company with Australia's newest portfolio of distinctive upscale hotels, restaurants and bars. We foster equality, inclusion and accessibility, and welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can offer support during interviews. As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Hospitality
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