Advocate

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home.
Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.
This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people's lives.
We have a vacancy for an Advocate, a key role within the Claims and Advocacy team responsible for the submission of DVA (Department of Veterans' Affairs) claims and representation at the Veterans' Review Board (VRB), ensuring the delivery a professional service that meets the needs of all clients.
The position encompasses both strategic and operational elements and ensures the service provides the highest quality customer-centered care for veterans and their families.
You will also :
Actively strive to exceed expectations through excellent service, consultation, and continuous improvement
Demonstrate an empathetic and flexible approach in all actions
Liaise with key external stakeholders, related services, and agencies associated with DVA
Participate in projects aligned with strategic / operational plans and embrace the change process
Take responsibility for the delivery of work outcomes associated with the preparation, submission, and follow-up of claims / appeals for compensation and entitlements from DVA & VRB.
Who are you :
Compensation Advocate Level 3 (or working towards)
Working knowledge of all defence entitlements under appropriate legislation and Veteran's Review Board policies and practices
Completion of / or willingness to complete courses relevant to the role
Understanding of defence-related illnesses and conditions
Ability to establish and build meaningful relationships internally and externally
Highly developed communication skills and the ability to prioritise, manage and problem solve
Benefits of working for RSL LifeCare :
Not-for-profit tax benefits - salary packaging of up to $15,900 per year.
This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
Staff discounts across 700 select retail stores through Maxxia Rewards
Fitness Passport
Leave Loading - 17.5% pay top up on paid leave
Our commitment to diversity : We are proud to stand for our unique values : Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.
We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants.
We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role.
Clearances must be verified prior to commencing employment with RSL LifeCare.
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