Content And Community Coordinator

Join to apply for theContent and Community Coordinatorrole atFluent Commerce
We seek a motivated and detail-orientedContent and Community Coordinatorto join our Enablement team.
This role is ideal for someone eager to support our customer training, documentation platform, and help grow our developer community.
As a Content and Community Coordinator, you'll play a key role in encouraging community initiatives and documentation creation, ensuring that it is effective, audience-centric, and up-to-date.
Key Responsibilities
Engage with the community:Content creation is about collaboration, and engaging with internal and external community members helps drive content production.
It is crucial for improving content rapidly with the help and scale of an engaged community.
Collaboration with SMEs:Work closely with subject matter experts (SMEs) to gather information for documentation and other content.
Content creation:Create content across various mediums, such as written descriptive text and informative visuals.
Content quality control:Proofread, edit, and review materials and documentation to ensure clarity, consistency, and adherence to guidelines.
Leverage data:Use data in day-to-day decisions and support the team in turning data into meaningful information, such as monthly usage reports with actionable recommendations.
Highlight great content:Inspire SMEs to engage and contribute by showcasing high-quality content.
Feedback implementation:Monitor and respond to feedback from learners and other stakeholders in internal channels (such as Slack and email), updating content, managing the ideas repository, and coordinating with team members as needed.
Skills, Knowledge & Expertise
Strong writingand editing skills; experience as a Technical Writer or Business Analyst is a plus but not essential.
Experience gained through personal projects, community contributions, or free-time initiatives is valued.
Demonstrableexperience writing technical documentationor documentation/content for a technical audience is a plus.
Excellent organisational skillsand attention to detail.
Familiarity withcontent management systems (CMS),learning management systems (LMS), or community systems.
A degree inUser Experience, Information Technology, or a related field is highly preferred, but relevant technical experience or hobbyist work is acceptable.
Self-driven and hands-on:Proven experience driving continuous improvements of existing content or conducting gap assessments.
Interpersonal Skills:Strong collaboration skills and the ability to work effectively with cross-functional teams; approachable and easy to work with.
We value flexibility – work how, when and where it suits you.
Benefits & Culture
Flexible and supportive leave policies – including generous paid parental leave and paid leave for your birthday.
Culture is key – a collaborative, supportive and fun work environment with regular social events.
Advance your career – an allowance to help accelerate learning and professional development.
Bring your whole self to work – a culture that values authenticity and empowerment.
About Fluent Commerce
Fluent Commerce is a cloud-native Order Management platform serving leading brands and retailers.
We aim to reinvent how businesses meet customers' needs efficiently and cost effectively, and we are growing quickly with teams worldwide.
Globally headquartered in Sydney, Australia, with teams across Europe, US and APAC, we're expanding opportunities domestically and internationally.
Are you ready to change the world of commerce?
We'd love to hear from you
EEO Statement
At Fluent Commerce, we are committed to enabling everyone to feel included and valued.
We believe our culture and competences are stronger with diverse experiences and perspectives.
All qualified applicants will receive consideration for employment without regard to age, ethnicity, family, gender identity, marital status, physical or mental disability, neurodivergence, sexual orientation, or any other characteristic protected by applicable laws.
Job Details
Seniority level:Associate
Employment type:Full-time
Job function:Administrative and Research
Industries:Software Development
Note: This description reflects the role responsibilities and qualifications as posted and does not include external job board prompts or unrelated postings.
#J-18808-Ljbffr