Brisbane Airport

Posted: 05/09/2025Closing Date: 14/09/2025Job Type: Permanent - Part TimeJob Category: Above Wing OperationsStar Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports.At Star Aviation, we're not just filling roles — we're building a team of people who embody the spirit of our brand and take pride in representing both our company and our customers.We're proud to be big enough to manage– with the capability, experience, and professionalism to keep operations running smoothly at some of Australia's busiest airports.But we're also small enough to care– which means you'll be recognised, supported, and genuinely valued every step of the way.If that sounds like the kind of team you want to be part of — we'd love to hear from you.Job DescriptionAs a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner.
Being the 'face of the company' to clients and passengers, you will put the customers' needs at the heart of all required tasks.Due to the operations at the airport, shifts are on a rotating roster (Monday - Sunday).
You will be required to have the ability to be available to work shifts which could commence as early as 02:30am or finish as late as 12:30am (pending flight schedules and/or delays).
Successful candidates will need to pass a pre-employment medical before beginning in the role.Key responsibilities of the role:Deliver check in services on behalf of Star Aviation and its Airline customers in the correct application.Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and proceduresPolitely welcome passengers as they arrive at the terminal counterCompare information on tickets with passenger data to ensure it all matches and is correctCheck bookings and issue boarding passesEducate passengers about airport security protocols and luggage allowancesSafely direct passengers to the correct gate for their flightRepresent both the Airline and Star to the highest-level ensuring customer satisfactionEnsure the safe and secure operation of all equipmentPerform Boarding Gate duties including public announcements as per our client's requirementsComplete Passenger Marshalling duties maintaining a safe and secure environment as per our client's requirementsPushing passengers that require wheelchair assistance in wheelchairsComplete any relevant documentationProvide accurate information to passengersOperate any lifting devices, including Eagle Hoists, in accordance with Airline approved transfer methods, to assist wheelchair passengersProvide assistance to passengers that have their own personal wheelchair in transferring, in accordance with Airline approved transfer methods (from wheelchairs back to personal devices and vice versa)Provide assistance to wheelchair passengers in maneuvering luggage from the baggage belt onto a trolleyCollect and ensure that relevant equipment (wheelchairs, E-Caddy etc) are collected from around the Airport to ensure it is in the required locations and stored effectivelyProvide assistance to customers in finding family or friends who are collecting them at a drop-off point within the boundaries of the airport as requested by the passengerDesired Skills and ExperienceOn Offer:Opportunity to be part of a family-oriented business where you are truly valued.Ongoing career training and development with in-house programsDiscounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more
The ideal candidate:A valid Aviation Security Identification Card (ASIC) - or ability to obtain oneExperience with Aviation/Airline industry – desirableA valid driver's license to commute to workAbility to perform all duties at a high standard of customer serviceCaring approach to dealing with peopleClear communication and good interpersonal skillsExcellent organisation and time management skillsStrong ability to multi-task, priorities and meet deadlinesCustomer focus to deliver exceptional serviceAbility to adapt to changing priorities and situationsAble to work well in a fast-paced team environmentHighly personable and able to communicate and influence a diverse range of stakeholdersProficient in report writing, in plain and clear EnglishAwareness of the importance in achieving on time performance goals in an efficient and safe mannerAlignment with our company Values (Safety, Accountability, Customer Service, Innovation, Teamwork)
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