Implementation Specialist

Full-Time | Hybrid Environment | Melbourne, Australia**Who is HammerTech?**

HammerTech is the Compliance, Risk and Safety Control Tower software platform for the construction industry. Our mission is simple: help the trillion-dollar construction industry reduce risk, improve productivity, and increase profits—safely. We have 400+ incredible clients and 15,000+ projects and are the solution of choice in the Australian and New Zealand market and are growing rapidly in North America and Europe. With Series A completed and over $10 million+ capital raised from investors like Arrowroot Capital, we are investing in new markets and products to accelerate growth.

We offer a hybrid work environment with flexible working hours. To support the significant growth and development of the organisation, we are seeking the expertise and capability of an Implementation Specialist in Melbourne to join our dynamic team.

**Purpose**

The main purpose of this role is to become a HammerTech expert so that assistance is provided in all facets of implementation including solution analysis, configuration, project planning, training material creation, training delivery and ongoing implementation support. Secondary to implementation, is to aid in the day-to-day business administration activities of HammerTech, with tasks ranging from responding to customer support tickets, assisting in the upkeep of our online knowledge base, and undertaking continuous improvement on HammerTech processes.

**Key Responsibilities**
- Consultation with clients to analyse requirements and develop bespoke solution designs, including formal documentation of requirements
- Configuration of enterprise client environments to meet the requirements outlined in the implementation concept design / analysis activity
- Assistance with general business administration (eg. accurate updating of knowledge base and support articles)
- Participate and lead project work as required
- Provide project / stakeholder management of clients during the "implementation" phase
- Provide status reporting to both internal management and clients
- Generate training material and training schedules for clients
- Provide training, coaching and support to clients during the implementation phase (blend of remote facilitation and face-to-face)
- Continuous professional development to learn and implement new system features and functionality Other duties as required
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**If this sounds like you, keep reading**

**Job Competency Requirements**
- Tertiary qualifications in IT or similar, or equivalent commercial experience
- Certificate IV in Training & Assessment (preferable)
- Around 3 - 4 years' experience in building and delivering systems-based training programs, including generation of material to be used within programs
- Experience in undertaking any activities within the Quality, Health, Safety or Environment space
- Experience in business process improvement (desirable) Experience within or understanding of the building and construction industry or similar (preferred but not essential)

**Skills & Abilities**
- Strong organisation, planning and project management skills
- Outstanding customer service and communication skills (both verbal and written)
- Attention to detail: work within the team to ensure documentation of processes is maintained to a high standard
- Excellent analytical and problem-solving skills
- Capacity to build and foster strong stakeholder relationships
- Capacity to manage competing priorities, manage client expectations, and meet agreed targets and timelines
- Capacity to work effectively as part of a team Positive attitude and outgoing personality
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We recognize many of the skills we've developed over our careers are often transferable. We believe that creativity, enthusiasm, and drive are the keys to success. If you're not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

**Benefits at HammerTech**

As a Melbourne employee, you'll benefit from our balanced work-life culture with benefits including:

- Flexible WFH arrangements - we trust you
- Generous training budget & career mapping opportunities
- Additional Parental Leave benefits
- Birthday Leave
- Work Anniversary Rewards
- Team Tune-Up Workshops
- Regular social events & employer-funded travel
- Beautiful CBD office with stocked kitchen, all within 3 minutes walk from Flinders Station Opportunities to grow your career and make an impact quickly
- HammerTech values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, LGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please let us know of any needs we may not have accommodated._