Underwriting Administrator

**Overview**

Ensure the accurate and timely processing of member transactions within agreed service standards.

**Key Accountabilities and Main Responsibilities**
- Provide superior service to funds, members and key stakeholders meeting Service and quality standards
- Complete daily processing within required Service Standards.
- Ensure processing standards meet quality levels by achieving at least 98% quality of work across all elements of the role.
- Proactively follow up receipt of underwriting documentation with members as required
- Update insurance details in appropriate systems
- Liaise with insurers and third parties to finalise additional insurance coverage as requested by members
- Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business
- Quality review work to minimise rework of tasks and maintain high quality standards
- Complete all member transactions across funds as required
- Participate and complete pre and post system for enhancements on an as needed basis
- Communicate effectively with internal and external stakeholders to resolve enquiries
- Contact members as needed to successful complete requests
- Complete adjustments and investigations as appropriate and as instructed
- Actively participate as a member of the team providing support to other areas of the business as required
- Comply with all company policies, values and procedures
- Suggest and identify improvement that will aim in increasing efficiency and quality standards across the business
- Participate as a positive member of the team by co-operating with others to achieve the team's goals

**Experience & Personal Attributes**
- Comprehensive knowledge of superannuation legislation and administrative procedures (ideally a minimum of 3 years' experience)
- Accuracy and attention to detail
- Sound understanding of financial information
- Excellent investigative and problem solving skills
- Excellent communication skills, both verbal and written
- Excellent organisational and interpersonal skills
- Excellent Word and Excel skills
- Ability to think laterally
- Experience in the financial services industry

**Desirable Qualifications**
- RG146/ASFA qualification
- Good understanding of relevant Superannuation legislation and industry knowledge

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.