Front Office Receptionist

2 weeks ago

Brisbane, Queensland, Australia Quest Woolloongabba Full time

**About Us**:
Quest Woolloongabba is part of **Quest Apartment Hotels**, the largest and fastest-growing serviced apartment brand in Australasia. With a network of over 170 franchised properties across Australia, New Zealand, and Fiji, Quest has been a leader in providing accommodation solutions for the extended-stay corporate traveler for over 30 years. Known for its strong relationships with Australia's top 500 companies, Quest is poised for continued growth, backed by a joint venture with the global hotel group, The Ascott Limited.

At Quest Woolloongabba, we strive to make every stay feel like home. Our apartment-style accommodations offer full kitchens, laundry facilities, and spacious living areas, catering to both corporate and leisure travelers who value comfort and convenience. We pride ourselves on delivering exceptional service and memorable experiences, with a team dedicated to creating a warm, welcoming environment for all guests.

**Position Overview**:
We are seeking both **Casual Front Office Receptionists** to join our team at Quest Woolloongabba. In this role, you'll be the face of the hotel, ensuring every guest enjoys an exceptional experience from check-in to check-out. Responsibilities include handling reservations, managing front office duties, processing payments, and responding to guest inquiries with a friendly and proactive approach.

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos. Have confidence to action situations as per policy and procedure on an independent basis.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles e.g. retail.

The successful applicant must be available to work a range of shifts Monday to Friday, Weekends & Public Holidays, and have entitlements to work in Australia. General shift times will be from 7am-2pm, and from 2pm
- 10pm.

**The Opportunity**

The role presents a great opportunity to work with a close knit, well established, stable, friendly team under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally, and participation in learning and development activities with Quests National Training Department.

**Job Type**: Casual

Pay: $31.00 - $45.00 per hour

Schedule:

- Day shift
- Evening shift

Supplementary Pay:

- Overtime pay
- Penalty rates

Work Authorisation:

- Australia (required)

Work Location: In person

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