Student Experience Trainee

2 weeks ago

Sydney, New South Wales, Australia Asuria Training Full time

**Fantastic opportunity to join a leading employability skills training and training provider**:

- ** Achieve your dreams by helping others achieve theirs**:

- ** Help others change their lives through training and education**

**About Asuria Training**:
We are a national education and training provider offering a range of short courses and full qualifications. Asuria Training is dedicated to providing quality person-centered and strength-based training. Our mission is to empower our learners by providing them with skills and knowledge to advance their careers and reach their goals.

Our people are the heart of all of our services. We believe the success of services is in having every employee treat every citizen with empathy, dignity, and respect.

**About the role**:
Whilst working under supervision the Student Experience Trainee is responsible for ensuring the end-to-end student experience offered to participants of Asuria Training meets expected standards, leading to increased completions and student satisfaction.

**Key Responsibilities**:

- Provide a high standard of customer service to all participants of Asuria Training
- Address any enquiries within three business days; and escalate any requests to the Senior as required
- Provide timely and accurate information to Student Experience Senior or Manager
- Ensure all activities and actions are conducted in line with compliance requirements
- Assist other team members to ensure compliance with internal audits
- Conduct follow up with enrolled participants that are at risk for attendance and course progress
- Follow all processes for end-to-e student experience
- Ensure accurate data entry within Student Management System and Learning Management System
- Attend weekly meetings with the Student Experience Seniors to confirm focus points, priorities and highlight achievements.

**Selection Criteria**:

- Minimum Year 12 Completion
- The Student Experience Trainee is required to be signed into a formal traineeship contract in BSB30210 Certificate III in Business over a 12-month period.
- Work experience and/or part-time employment during high school in any field
- An entry-level understanding of customer service
- Willingness to learn about Student management and Learning management systems
- Willingness to learn the relevant training programs on offer by Asuria Training
- Training hours will be supported through on-the-job learning, time per week for study and mentoring by the Student Experience Senior and Manager

**How to Apply**
- Take the first step to this important role in providing jobs for others. If you match the criteria above, we want to hear from you

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