Field Service Technician

**The Role**

Vitalcare are expand our national service and installation team with new Field Service Technicians specialising in nurse call technology.

We are ideally looking for seasoned technicians with experience in nurse call, security/access control/CCTV, NBN, home automation, electrical or fire alarm systems installation, maintenance, and troubleshooting.

However, some of our strongest team members are our junior and apprentice technicians, so we are always on the lookout for those new to the industry and looking to grow their skills and experience.

If you think this sounds like you but you're not sure about your level of experience, please don't hesitate to apply, we would love to talk to you. If you don't meet our core criteria, be sure to tell us why you would like to join out team in a covering letter as there may be other roles suitable for you.

**Who We Are**
Vitalcare has pioneered nurse call systems in hospitals and aged care facilities for over 30 years. The company designs, manufactures, installs and services the most innovative systems available through a network of company owned branches and distributors in Australia and New Zealand.

Systems include traditional nurse call infrastructure with both wired and wireless technology along with specialist ecosystems for dementia support, fall detection, RTLS, and wandering resident management. Expertise includes wireless IoT (internet of things), mmWave radar, voice, lidar and machine vision. All Vitalcare systems are supported via Vitalcloud, the company's secure cloud-based management and reporting network.

Vitalcare also operates 'Rosie', a 24-hour personal emergency call centre.

All of our products are designed and assembled in Australia, and all software is developed in-house, meaning you will get access to our development teams and input into new products and features on a regular basis.

We are proudly 100% Australian owned and operate throughout Australia, New Zealand.

Vitalcare is committed to ensuring the safety of patients and residents by providing a wide range of cost-effective and innovative solutions including:

- Nurse call products and systems
- Cloud-based SaaS management and reporting
- Wandering patient, localisation, and RTLS systems
- Communication systems including DECT, WiFi, SIP, and Analogue phones
- Paging and mobile based alerts
- Personal emergency services products and services
- System integrations and bespoke solutions for unique use-cases
- Access control system integrated to nurse call
- CCTV systems for aged care and hospital facilities

**Who You Are**
- Be a reliable and enthusiastic electronics, nurse call, security/access control, NBN installer, electrician or fire technician with a passion for using technology to deliver solutions that not only save but improve the lives of thousands of patients, residents, and vulnerable individuals across Australia and New Zealand.
- Be a strong communicator who is confident to explain complex technical concepts to customers and users at all levels of technical capability and shows empathy for client concerns no matter how big or how small.
- Be an adaptable team member and team player who can take the lead or work autonomously when required.
- Be cool, calm, collected, and solutions oriented in all situations, no matter how high the stakes.
- Love solving problems and be dedicated to perfecting your craft and be inherently curious about how various technologies can be implemented in unique ways to meet client needs.
- Able to demonstrate occupational competence, or qualified in electronics, communications or IT or be currently studying towards a relevant qualification.
- Hold current certifications for Open Cabling (ideally with SC, CC, and OF endorsements), Working in Confined Spaces, Working at Heights, as well as a Construction General Induction (White Card), or be willing and able to obtain them within 3 months of employment.
- Hold a current full (unrestricted) Australian driver licence.
- Love exploring new places and be comfortable travelling to remote areas and interstate, occasionally for a week or more.
- Willing to be on-call on a rotating roster and occasionally working after-hours when necessary (such as during client system outage).
- Be physically fit and able to regularly work on ladders/roofs and in confined spaces, as well as remain alert during extended drives, as some of our sites are in regional and remote areas.
- Pass a National Police Check.
- Be willing to obtain a current Flu vaccination along with Covid vaccinations when available which are a legal requirement to enter client facilities.
- Be located in the Sydney, Melbourne or the Central Coast area.

**What You'll Know**
- Nurse call, security/access control/CCTV, or fire alarm systems installation, maintenance, and troubleshooting.
- Structured data, communications, and power cabling on greenfield sites and existing buildings, including use of internal/external conduits, especially in