Support Analyst

5 days ago

Bendigo, Victoria, Australia Agl Energy Full time

As the needs of our customers change, so do we.

At AGL, we believe progress is powered by our people.

If you're set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.

Now's an extraordinary time to work with us. We're taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.

That's what we call progress. To achieve it, we're bringing together people with unique stories, perspectives, backgrounds and talent - and we need yours too

About the Role- Flexible working arrangements - find a way that works for you- Excellent $'s, benefits, leave policies, discounted power & gas; EV's; telco plans- Great role for a Support Analyst to join our Technology team based in our Bendigo office.

The Employee Technology group provides "the backbone of amazing technology experiences" through driving and delivering positive end user experiences. The group comprises of the following core areas:

- IT Service Desk and Technology Smart Hub
- End User Computing
- Collaboration Tools
- Employee Experience & Training
- Audio Visual and Video Conferencing

What you'll be doing:
Based out of our AGL Telco Bendigo office, the EUC Support Lead has accountability for owning and delivering an excellent face-to-face support experience to our Bendigo based users, as well as supporting the wider End User Computing team in delivering on their objectives and strategic goals. This is an interesting and dynamic role, with potential for travel and increased scope beyond the base office.

About You

What you'll bring to the table:
- Strong customer service skills, providing Level 1 & 2 support for on-site staff.- Work closely with the wider EUC Support Team and outsourced support teams.- Proven experience supporting a Windows desktop environment.- Support and management of SCCM & Intune.- Sound knowledge of Active Directory Users & Computers and Office365 Administration.- Mobile Telephony Support - Apple and Android.- ITIL Foundation certification and first-hand experience of working in a large fully ITIL orientated Technical Support Organisation.- Be able to contribute to the strategy for EUC Support as required and identify opportunities for continual service improvement.

Please note - unsolicited resumes from agencies will not be accepted by AGL.

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
Job Family Group:
Information Technology - Internet-Based

  • Finance Support Analyst

    6 days ago

    Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

    About the team and roleGroup Finance provides financial management, financial information and financial solutions. The Finance Services team is a centralised team providing: Corporate Property and Leasing management, Office Services, Group Treasury Settlements and Commission, Group Reconciliation, Accounts Payable and Receivable, Fleet Management and Revenue...

  • Global Trade Support Analyst

    2 weeks ago

    Bendigo, Victoria, Australia Marathon Asset Management, L.P. Full time

    OverviewMarathon is a leading global credit manager with over $23 billion of capital under management. The firm was founded in 1998 and is managed by Bruce Richards, CEO & Chairman, and Louis Hanover, CIO, and employs approximately 190 professionals, with a 20-member Executive Committee and 8 Partners that include Christine Chartouni, Ed Cong, Jason...

  • Finance Analyst

    4 days ago

    Bendigo, Victoria, Australia Sharp & Carter Full time

    Private Equity | Rapid Growth- Reputable Manufacturing Business- Located in BendigoOur client was incorporated in the 1950's and has been growing rapidly ever since. Being one of the most successful Australian manufacturers, they are continuing to add strong talent to the team. This role is newly created due to last year's immense growth and they are looking...

  • Product Analyst

    5 days ago

    Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

    **Closing date**: Tuesday 12th November****Position Description**:Product Analyst - Position Description (1).pdf**Your new role with Bendigo Bank is just a few clicks away.****About the role**As our **Product Analyst - Cashflow and Markets** you will report to the **Product Lead - Cashflow and Markets **and play a valuable role in ensuring that our products...

  • Senior Reward Analyst

    5 days ago

    Bendigo, Victoria, Australia Bendigo Bank Full time

    OverviewJoin to apply for the Senior Reward Analyst role at Bendigo Bank.Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Bendigo Bank.About Bendigo BankAt Bendigo Bank, we're all about helping people and communities thrive.We're a bank with a heart, deeply rooted in regional Australia but with a national...

  • Contact Centre Analyst

    3 days ago

    Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

    **Your new role with Bendigo Bank is just a few clicks away.**Position Description: PD - Customer Contact Analyst & Insights September 2024.pdfCustomer Contact interacts with more than 1million customers every year. This division represents the highest volume of customer contact presently, with a view that the business will expand into messaging in FY25....

  • Senior Reward Analyst

    7 days ago

    Bendigo, Victoria, Australia Bendigo Bank Full time

    OverviewJoin to apply for the Senior Reward Analyst role at Bendigo Bank.Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Bendigo Bank.About Bendigo BankAt Bendigo Bank, we're all about helping people and communities thrive. We're a bank with a heart, deeply rooted in regional Australia but with a national...

  • Senior Reward Analyst

    6 days ago

    Bendigo, Victoria, Australia Bendigo Bank Full time

    Overview Join to apply for the Senior Reward Analyst role at Bendigo Bank. Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Bendigo Bank. About Bendigo Bank At Bendigo Bank, we're all about helping people and communities thrive. We're a bank with a heart, deeply rooted in regional Australia but...

  • Business Analyst

    2 weeks ago

    Bendigo, Victoria, Australia Catholic Education Sandhurst Ltd Careers Full time

    Explore a rewarding career opportunity with Catholic Education Sandhurst Limited (CESL)We're looking for a Business Analyst to join our new Program Delivery team and play a vital role in shaping CESL's future. You'll drive business improvement across the organisation that will assist with CESL delivering its strategic objectives. Your insights will guide...

  • Business Analyst

    1 week ago

    Bendigo, Victoria, Australia Catholic Education Sandhurst Ltd Careers Full time

    Explore a rewarding career opportunity with Catholic Education Sandhurst Limited (CESL)We're looking for a Business Analyst to join our new Program Delivery team and play a vital role in shaping CESL's future. You'll drive business improvement across the organisation that will assist with CESL delivering its strategic objectives. Your insights will guide...