Patient Services Manager
4 days ago
Calvary Bruce Private Hospital
Make a difference at one of Canberra's leading private health care providers
Excellent salary packaging options available
Exciting permanent full time opportunity
About the role
As Patient Services Manager (PSM), you will be a key leader in hospital administration functions, including bookings, patient services, ward clerk(s), sessional clinics and medical records. You will work closely with the Executive and Senior Management teams to ensure all administrative functions are delivered efficiently and drive positive outcomes through effective leadership, while upholding Calvary's values.
**Your main duties will include**:
Ensure the team meets KPIs and maintains high accuracy standards.
Efficiently manage staffing needs and ensure operations run within budget.
Continuously work on process improvement and implementation to enhance service efficiency.
About you
**Mandatory**:
Well-developed understanding of hospital business processes, procedures in the management of Health Information and Patient Services, including a committed customer service approach
Minimum 2 years' experience in the management of staff with highly developed IT skills including knowledge and management of computerised Patient Administration Systems
Highly effective oral and written communication skills and good interpersonal, organisational and time management skills
Ability to liaise, negotiate and consult with management, staff and patients, through strong customer focus
Demonstrated ability in leading a team in a busy work environment with a focus on meeting prescribed deadlines, and managing interpersonal issues with the team
Current WWVP (Work With Venerable People Card) or willingness to obtain
**Highly Desirable**:
An understanding of Health Fund contracts
Clinical data management and sound analytical skills of a high order
Account office experience
Proven ability to develop, implement and evaluate process and quality control activities
Experience with individual performance management
Proven supervisory ability including experience in performance review, providing feedback and staff selection/recruitment
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you
**Please note the following**:
You will be required to provide evidence of immunisation as required for your role.
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