Personal Banking Advisor

Job Description Regional Service Centre opening early 2026 - training in Burnie begins Oct 2025 Be a part of our ambition to be our customers' #1 bank and partner through life Welcome to a culture that celebrates who you are and what you bring Westpac is backing regional Australia with an exciting new investment in local banking, launching three new Regional Service Centres in Moree (NSW), Leongatha (VIC) and Smithton (TAS)
These centres will bring face-to-face support back to the heart of local communities and businesses – helping locals start, grow and manage their financial futures with tailored support, right where they live and work – and YOU can be a part of this
Create your best future and join Westpac's brand-new Smithton Regional Service Centre as a Personal Banking Advisor
As a Personal Banking Advisor, you'll be at the heart of our branch network, engaging with our business and retail customers in-person and over the phone, holding meaningful conversations to uncover their needs and providing them with tailored banking solutions.
You will assist our customers with other requirements such as identity verification, cash access through our Smart ATMs, personal and business lending and fraud and scam support.
This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day
This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.
Our Smithton Regional Service Centre opens in early 2026, with training starting October 2025 at our Westpac branch in Burnie, TAS.
What do I need?
Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets Resilience, with an ability to remain calm and composed whilst managing challenging situations Comfortable in working towards sales / referral targets and calling customers over the phone Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy An energetic personality coupled with a genuine passion for helping people
The will to learn and adapt to new banking procedures and technologies No banking experience?
No problem.
Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role.
At Westpac, we're committed to your success from day one.
You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role.
We're here to empower you with the knowledge and skills to thrive and advance your career with us
Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.
In return, we're committed to making Westpac the best place to work in the country.
Here are just a few of the ways we're already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
A variety of leave options including Culture, Lifestyle and Wellbeing leave Tailored learning and development opportunities to help your grow your career within the bank Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button.
We're all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.