Administration And Program Support Officer

1 week ago

Adelaide, South Australia Ames Australia Full time

Settlement Support and Community Care | Adelaide | Maximum Term - Full-time
- Full-time Maximum Term position to 30 June 2026, based at our Adelaide office
- This position provides administrative and logístical support to Program and Service Delivery teams, and acts as first point of contact on program matters. This position undertakes key activities to support pre-arrival preparations and arrival processes
- Annual salary is $70,561 + 12% super
- Other benefits include:

- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

**About the role**:
This **Administration and Program Support Officer** role involves coordinating client arrivals and logistics, managing program and financial administration, maintaining accurate data and reporting, supporting departmental and stakeholder communication, overseeing general office operations including reception and fleet management, and ensuring compliance with relevant policies and procedures to deliver high-quality customer service and program support.

**To be considered for this role, you will be able to demonstrate the following key selection criteria**:

- Minimum of Certificate III in Business Administration or similar field; and/or
- At least 3 years' experience in a frontline customer service role
- Demonstrated ability in providing effective administrative support to a team of staff or a manager
- Excellent computer skills with the ability to effectively utilise word-processing, spread sheet and database packages to maintain the office electronic records management system and databases
- Exceptional organisational and time management skills with particular ability to adapt as new priorities arise and to be flexible when arrangements change
- Good stakeholder management skills including the ability to gain commitment to logistics/arrangements
- Well-developed customer service skills for liaison with internal and external customers
- Excellent oral and written communication skills including the ability to communicate with various stakeholders and demonstrated discretion including the ability to deal with confidential and sensitive matters
- Demonstrated ability to work with limited supervision; pay particular attention to detail and process information according to strict timelines
- Demonstrated positive values of integrity, reliability, teamwork and professionalism and demonstrated commitment to quality and continuous improvement principles
- It is a mandatory requirement for the position holder to have and maintain a current Working With Children Check (for employment purposes).
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

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